Customer Assistance Representative - Aberdeen

We are seeking a dedicated Customer Assistance Representative to join our team in Aberdeen. In this role, you will be the first point of contact for customers, providing exceptional service and support. Your primary responsibilities will include addressing customer inquiries via phone, email, and chat, resolving issues efficiently, and ensuring a positive customer experience. You will also assist with product information, order processing, and account management, while maintaining accurate records of customer interactions in our database.

The ideal candidate will possess strong communication skills and a friendly demeanor, with the ability to handle a high volume of inquiries while maintaining professionalism. Previous experience in a customer service role is preferred, along with proficiency in using computer systems and software. You should be able to work both independently and as part of a team, demonstrating problem-solving abilities and a passion for helping others. Flexibility in working hours is also important, as the role may require shifts including evenings and weekends.