Senior Delivery Manager

Job summary

The Senior Delivery Manager role is part of the Content Management Systems Operations team within Cabinet Office Digital. The role holder will be accountable for the effective delivery of a range of live products through BAU and continuous improvement including Civil Service Careers and the Cabinet Office Intranet.

Job description

Through this role you will have the opportunity to help shape some of the highest priority digital services and projects, dealing with a wide range of complex business and technical issues.

Day to day you’ll work closely with the Business Analysts and Content Designers. You’ll also work closely with different delivery teams and technical suppliers.

You’ll be working within a growing and motivated Agile delivery team to:

• Provide support for the end-to-end delivery of a variety of sites and services
• Undertake recruitment to grow a full internal multi-faceted delivery team
• Support both stakeholder management and supplier management
• Champion user centred design and accessibility and ensure that the products and services meet user needs.
• Learn from and iterate approaches frequently, to ensure the team can and do deliver in the most effective and efficient way possible
• Lead the collaborative, dynamic planning processes and optimise the delivery flow of the team
• Challenge the team to identify assumptions and risks, and proactively plan to address these throughout delivery
• Lead on business cases and ensure they progress smoothly through review and approval processes
• Manage service budgets
• Support the service owner and Head of Content Management Systems.

Curious about Government Digital and Data? Dive into the Candidate Pack to learn more. (please link Candidate Pack to this: https://dsit.pagetiger.com/bzwfhzv/1)

Person specification

We are looking for an experienced Delivery Manager, with a passion for live-service and continuous improvement. Our ideal candidate has a creative flair and is excellent with team and people management.

Essential experience criteria

• Agile and Lean practices. You can identify and compare the best processes or delivery methods to use. You can recognise when something does not work and encourage a mind-set of experimentation. You can adapt and reflect, be resilient and have the ability to see outside of the process. You can use a blended approach depending on the context. You can measure and evaluate outcomes. You know how to help teams to manage and visualise outcomes.
• Commercial management. You can act as the point of contact for contracted suppliers. You understand appropriate internal contacts and processes within a government department. You know how and when third parties should be brought into digital, data and technology (DDaT) projects.
• Communication skills. You can listen to the needs of technical and business stakeholders and interpret them. You can manage stakeholders’ expectations and be flexible. You are capable of proactive and reactive communication. You can facilitate difficult discussions within the team or with diverse senior stakeholders.
• Financial management. You know how to balance cost versus value. You can consider the impact of user needs. You can report on financial delivery. You can monitor cost and budget; you know how and when to escalate issues.
• Maintaining delivery momentum. You can facilitate the delivery flow of a team, managing the pace and tempo. You can actively address internal and external risks, issues and dependencies including where ownership exists outside the team.
• Making a process work. You can identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated. You can add value and can coach the organisation to inspect and adapt processes. You know how to guide teams through the implementation of a new process.
• Planning. You understand the environment and can prioritise the most important or highest value tasks. You can use data to inform planning. You can manage complex internal and external dependencies. You can provide delivery confidence. You can remove blockers or impediments that affect plans and can develop a plan for difficult situations. You ensure that teams plan appropriately for their own capacity.
• Team dynamics and collaboration. You know how to bring people together to form a motivated team. You can help to create the right environment for a team to work in and can empower them to deliver. You can recognise and deal with issues. You can facilitate the best team make-up depending on the situation.

Additional information:

Cabinet Office policy is that a minimum 60% of your working time should be spent at your principal workplace. For some roles, due to their nature and the business need, this may be up to 100%. Requirements to attend other locations for official business will also count towards this level of attendance.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Making Effective Decisions
• Communicating and Influencing
• Managing a Quality Service

Benefits

Alongside your salary of £57,204, Cabinet Office contributes £16,571 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• A Civil Service Pension which provides an attractive pension, benefits for dependants and employer contributions of 28.97%.
• A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability and Experience.

Application process

As part of your application, you will undertake the following online test:

Grade 7 Civil Service Judgement Test

After submission of the first stage of your application you will be invited to complete a Civil Service Judgement Test. If you successfully pass the test, you will be invited to complete the final stage of the application.

Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55 on 06/08/2026. If you fail to complete the online test befo