Hire Desk Administrator

Salary: £30,000 to £35,000 per annum, depending on experience
Job Type: Permanent, Full Time
Hours: Monday to Friday

The Role

A leading hire company is looking for an experienced Hire Desk Administrator to join its busy team in South Ockendon. This is a fast-paced, customer-focused position requiring previous experience in a hire and sales environment. You will manage customer enquiries, prepare quotations, process hire and sales transactions and coordinate deliveries and collections.

Key Responsibilities

• Respond promptly and professionally to customer enquiries in person, by telephone and via email
• Prepare hire and sales quotations and follow up opportunities to secure new business
• Process hire and sales transactions accurately and efficiently
• Complete hire contracts, delivery notes and collection documentation
• Coordinate transport for the collection and delivery of materials
• Raise and maintain accurate manual and online documentation
• Send purchase orders and relevant paperwork to customers
• Promote the company’s full range of products and services to existing and potential customers
• Support credit control procedures and follow company policies relating to outstanding payments and bad debts
• Maintain accurate customer, hire and sales records
• Follow all company health and safety procedures
• Maintain a safe and professional working environment for colleagues, customers and members of the public

Skills and Experience

• Previous experience working within a hire desk, hire company or hire and sales environment is essential
• Strong customer service and administrative skills
• Confident handling customer enquiries by telephone, email and face to face
• Experience preparing quotations and processing hire or sales documentation
• Excellent organisation and attention to detail
• Strong communication and relationship building skills
• Able to manage a busy workload and prioritise effectively
• Confident using online systems and standard office software