Customer Service Advisor (Full-Time, 6-Month Contract)

Customer Service Advisor (Full-Time, 6-Month Fixed Term Contract)

Location: Brighton
Salary: £26,277 per annum pro rata
Hours: Monday to Friday, 9:00am to 5:30pm
Contract: 6-Month Fixed Term Contract

We are currently recruiting for a friendly and professional Customer Service Advisor to join a leading financial services organisation based in Brighton on a 6-month fixed-term contract.

This is an excellent opportunity for someone with strong customer service skills who enjoys helping people, solving problems and delivering a first-class customer experience.

The Role

As a Customer Service Advisor, you will be the first point of contact for customers, handling enquiries and providing support across a range of products and services.

Key responsibilities include:

• Handling customer enquiries via telephone, email and online channels
• Providing accurate information and solutions to customer queries
• Updating customer records and maintaining accurate information
• Resolving issues efficiently and professionally
• Delivering an outstanding customer experience at every interaction

Training & Hybrid Working

• The first 4 weeks will be office-based in Brighton, Monday to Friday, for comprehensive training
• Following training, employees have the option to work on a hybrid basis, with 2 days in the office and 3 days from home
• Those who prefer to remain office-based are welcome to do so

What We're Looking For

• Previous customer service experience, whether in a contact centre, retail, hospitality or office environment
• Excellent communication and interpersonal skills
• Strong attention to detail
• Good IT skills and confidence using multiple systems
• Positive attitude with a genuine passion for helping customers

What's on Offer

• Full training and ongoing support
• Friendly and supportive team environment
• Hybrid working opportunities after training
• Valuable experience within a respected financial services business
• Monday to Friday working with no weekends

If you're looking for your next customer service opportunity and enjoy helping customers, we'd love to hear from you.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.