Front of House Coordinator

Front of House Coordinator, Permanent, Stoke-on-Trent, £30,500

Are you passionate about delivering exceptional customer service and creating outstanding first impressions? Our client, who are based in beautiful, modern offices in Stoke-on-Trent, is looking to recruit a Front of House Coordinator to become the welcoming face of their business. This is far more than a traditional reception role. You’ll be responsible for creating a first-class experience for every client, visitor and colleague who walks through the door, ensuring the office environment consistently reflects the company’s high standards of professionalism and service. This is a varied, hands-on position where you’ll be actively supporting the day-to-day running of the office. As you’ll be moving around the building throughout the day preparing meeting rooms, supporting hospitality, replenishing facilities and maintaining exceptional presentation standards, you’ll enjoy being on your feet and keeping busy. Daily duties will include

• Providing a warm, professional welcome to clients and visitors.
• Acting as the first point of contact and ensuring every guest enjoys a seamless experience from arrival to departure.
• Preparing meeting rooms for client meetings, ensuring they are always presented to an exceptional standard.
• Serving refreshments and supporting hospitality for meetings, lunches and corporate events.
• Maintaining immaculate reception, meeting rooms, kitchens and shared office spaces.
• Monitoring and replenishing refreshments, stationery and office supplies.
• Assisting with new starter workstation set-up and basic office equipment configuration.
• Managing incoming and outgoing post, courier collections and confidential waste.
• Carrying out routine checks of office equipment and reporting maintenance issues.
• Supporting the wider office team with a variety of operational and administrative tasks.

The successful candidate will take genuine pride in providing outstanding customer service and maintaining the highest professional standards. We’re looking for someone who has previous experience in Reception, Front of House, Hospitality, Customer Service or a similar client-facing role.

This is a uniformed role, which would suit a polished, professional candidate who takes pride in their appearance. You will have outstanding communication and interpersonal skills, a naturally warm, friendly and approachable manner and be able to remain calm, and professional in a busy environment.  Please note: This is a physically active role and involves being on your feet for much of the working day, regularly moving throughout the office to prepare meeting spaces, replenish facilities and support hospitality across the business. This position requires working shift pattern between 8:00am and 6:00pm, Monday to Friday across 37.5 hours per week. In return, you will work within stunning, modern offices., be part of a highly professional and supportive team and have a role where no two days are the same. There are long-term career prospects within this successful and growing business

If you are interested in this role or would like to know more about the position, please forward your CV to [email removed]

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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