Customer Service Advisor - Part Time - Corinium Museum

If you feel driven to inspire people to be more active, improve their wellbeing and would like a job that will make a real different to local people’s lives then Freedom Leisure is the place for you! We are a not-for-profit leisure trust with we have a strong purpose and commitment to support our local communities and hard-to-reach groups encouraging them to become more active, contributing to improved lives.

The Corinium Museum holds large and internationally significant collections of archaeology, social and rural history and also operates the Visitor Information Centre. The collections span prehistory to the 19th century and cover a wide range of key curriculum subjects.

We are seeking a Customer Service Advisor to join our friendly Front of House team on a part time basis. This is a varied customer-facing role where you will deliver excellent customer service to visitors to the Corinium Museum and provide a comprehensive tourist information service to visitors to the Cirencester Visitor Information Centre.

Reporting to the Visitor Operations Manager, you will act as a first point of contact for visitors, helping to create a welcoming, informative and positive experience for everyone.

Key Responsibilities

• Welcome visitors in a friendly, helpful and professional manner
• Handle payments accurately and in line with museum procedures
• Promote and sell admissions, memberships, retail items and tourism products
• Provide visitor and tourist information including travel and transport details
• Respond to telephone, email and general enquiries
• Maintain a clean and organised welcome desk and shop area
• Support the marketing and promotion of the museum and its activities
• Assist with administrative tasks and stock checks
• Carry out other duties to support the day to day operation of the service

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 11.3 hours per week, Friday - Sunday (rota basis)

Requirements

• Experience working with the public
• Strong teamwork skills
• Excellent written and verbal communication skills
• Good IT skills including Microsoft Office
• Ability to multitask, stay calm under pressure and solve problems
• Accurate and organised approach to handling data and payments
• Friendly, approachable and positive attitude
• Flexibility and willingness to support operational needs

Desirable

• Experience in a museum, heritage or visitor information environment
• Interest in history or archaeology
• Knowledge of the local area
• Interest in marketing and promotion

Benefits

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• Company pension
• Cycle-to-work and car leasing tax-efficient schemes
• Discounted staff membership (including family members)
• Employee Assistance Programme: 24/7 confidential, independent and professional counselling
• Financial advice
• Incremental annual leave entitlement
• My Staff Shop employee benefits scheme, offering discounts on cinema tickets, travel, high street e-vouchers, gift cards, days out, leisure activities and everyday spending
• Fully funded training and development, with career progression opportunities
• Various insurance and savings schemes

Closing date: 14th August 2026

Salary: up to £12.71 per hour

Freedom Leisure is proud to be an equal opportunities employer.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.