Loughborough Crown AO x12

Admin Officer

Location: Loughborough Crown House LE11 2TW

Start Date: 10th August

Duration: 6 Month Temporary Assignment

Working Days / Hours: Monday to Friday, 37 hours per week

Working Pattern: Full Time, Hybrid working available following successful completion of training

Hours: 9am-5pm, Monday-Friday (37 hours per week)

Job Type: Office based

Pay Rate: £13.25

Dress Code: is office attire.

Job Description:

ROLE RESPONSIBILITIES
Main Duties

• Preparing papers and files for courts, tribunals, hearings and meetings.
• Processing, handling and maintaining sensitive and confidential information.
• Recording and accurately updating hearing outcomes and case information.
• Creating, updating and maintaining digital records and court files.
• Interpreting information accurately and ensuring records are completed correctly.
• Communicating with members of the public, judiciary, legal representatives and partner organisations.
• Providing excellent customer service in a busy operational environment.
• Supporting the effective administration of Immigration and Asylum Chamber cases.
• Working collaboratively within a team while managing competing priorities.
• Essential Skills Required
• Strong customer service skills within a service-led environment.
• Excellent administrative and digital skills.
• High level of accuracy and attention to detail.
• Effective verbal and written communication skills.
• Strong organisational and time management abilities.
• Ability to deal professionally with sensitive information and situations.
• Resilient, empathetic and adaptable approach to work.
• Strong team-working and collaborative skills.

Essential Skills & Qualities:

• Experience of working in a fast-paced customer service environment (working with vulnerable clients preferred);
• A high standard of written and verbal communication skills
• Empathy, patience and resilience when dealing with emotionally charged conversations
• Ability to work under pressure
• Excellent organisational skills
• Good IT skills
• Ability to pass basic DBS check
• Full right to work

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.