Admin Officer

Administrative Officer - Public Sector Opportunity in Northampton
Location: CNBC, 21-27 St Katherines Street, Northampton, NN1 2LH
Hourly Rate: £13.25 per hour
Working Hours: Full-time, Monday to Friday, 08:30am - 5:00pm (37 hours/week)
Contract Duration: Immediate start, initially 9 months with potential extension based on performance and client needs

Our client, a reputable government organisation, is seeking a proactive and adaptable Administrative Officer to join their team. This is a fantastic chance to gain valuable experience within the public sector, supporting vital services and working in a dynamic environment.

What you'll be doing:
* Handling calls from the public, providing assistance with claims and queries
* Maintaining regular contact with court staff across processing sites nationwide
* Resolving customer queries through various contact channels, ensuring accuracy and timeliness
* Scheduling appointments and communicating with customers via phone and email
* Preparing routine correspondence and updating in-house systems
* Acting as an administrative liaison with internal and external contacts
* Following set procedures, exercising independent judgment under supervision

What you'll bring:
* A positive attitude and a can-do approach, open to change and new challenges
* Flexibility to adapt across teams and processes, with a proactive mindset
* Strong communication skills, both verbal and written
* Good IT skills, including proficiency with Microsoft Office applications
* Ability to work efficiently in a fast-paced environment with a customer-focused approach

Additional details:
* Full training provided over two weeks, with no holidays during induction
* Basic DBS clearance required (training provided)
* Candidates who have spent over 6 months outside the UK in the last 3 years may need to provide an overseas police check

This is an excellent opportunity for those looking to develop their administrative skills within a supportive government setting. If you're organised, adaptable, and eager to contribute to important public services, we'd love to hear from you!

Apply now to join a dedicated team making a difference.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.