Internal Sales Rep

Internal Sales Representative
Location: Chester (Hybrid Working Available)
Salary: £26,000 per annum + Bonus Scheme
Hours: Full-Time, 35 hours per week (including a half-day finish on Fridays)

About the RoleWe are recruiting on behalf of our client for an enthusiastic and customer-focused Internal Sales Representative to join a well-established business within the building products industry.

This is an excellent opportunity for someone with previous internal sales or customer service experience who enjoys building long-term relationships, generating new business and delivering exceptional customer service.

Working as part of a collaborative commercial team, you will manage your own customer portfolio, identify new business opportunities and support customers throughout the sales process while working closely with external sales colleagues.

Key Responsibilities

• Manage and develop a portfolio of customers across the UK.
  
  
• Generate new business through proactive outbound sales calls and follow-up activity.
  
  
• Build strong relationships with existing and prospective customers.
  
  
• Prepare and issue quotations in line with pricing guidelines.
  
  
• Work closely with the external sales team to deliver a seamless customer experience.
  
  
• Identify opportunities to increase sales across the full product range.
  
  
• Meet agreed sales targets, customer growth objectives and margin expectations.
  
  
• Deliver a professional, knowledgeable and personalised service to every customer.
  
  
• Support the order processing function during busy periods when required.
  
  

Sales Administration

• Handle customer enquiries via telephone and email in a professional and timely manner.
  
  
• Process orders accurately and keep customers updated throughout the order process.
  
  
• Liaise with internal departments to ensure orders, deliveries and customer requirements are met.
  
  
• Resolve customer queries efficiently, escalating issues where appropriate.
  
  
• Maintain accurate customer records and update internal systems.
  
  
• Support colleagues and contribute to a positive team environment.
  
  
• Develop knowledge across the wider team to provide cover where required.
  
  

Key Performance Indicators

• Achievement of sales volume and profit margin targets.
  
  
• Growth of existing customer accounts.
  
  
• Development of new customer relationships.
  
  
• Increase in sales across the wider product range.
  
  
• Timely turnaround of customer quotations.
  
  
• Delivery of excellent customer service standards.
  
  

Skills & ExperienceEssential

• Previous experience within an Internal Sales, Sales Support or Customer Service role.
  
  
• Excellent communication and relationship-building skills.
  
  
• A proactive and motivated approach to sales and customer service.
  
  
• Strong organisational skills with the ability to manage multiple priorities.
  
  
• Good IT skills, including Microsoft Teams, Excel, Word and Outlook.
  
  
• Ability to work independently while contributing to a team environment.
  
  

Desirable

• Experience within the construction, building materials or builders' merchant sector.
  
  
• Knowledge of ERP systems such as AS400.
  
  
• Understanding of UK geography and customer territories.
  
  
• Knowledge of builders' merchants, buying groups and national distributors.
  
  

Experience Required

• Minimum of one year's experience within a customer service or internal sales environment.
  
  
• Proven ability to develop strong working relationships with customers and colleagues.
  
  
• Experience using initiative to improve customer service and sales performance.
  
  

What's on Offer

• Salary of £26,000 per annum.
  
  
• Attractive bonus scheme.
  
  
• Hybrid working based from the Chester office.
  
  
• Full-time position working 35 hours per week.
  
  
• Early finish every Friday.
  
  
• Ongoing training and development opportunities.
  
  
• Friendly and supportive team environment.
  
  
• Opportunity to build a long-term career within a successful and growing business.