Customer Service Representative - Bath

We are seeking a motivated and enthusiastic Customer Service Representative to join our team in Bath. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include responding to customer inquiries via phone, email, and chat, efficiently resolving issues, and ensuring a positive customer experience. You will also be responsible for maintaining accurate records of customer interactions and transactions, identifying recurring issues, and suggesting improvements to enhance service delivery.

The ideal candidate will possess excellent communication skills, both verbal and written, and have a strong ability to empathize with customers. You should be comfortable working in a fast-paced environment and able to adapt to changing priorities. Previous experience in a customer service role is preferred, along with proficiency in using customer relationship management (CRM) software. A positive attitude and a willingness to learn are essential to thrive in this position. Join us to make a difference in our customers’ lives while contributing to a supportive and dynamic team culture.