Implementation Lead

Job summary

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The Fraud Prevention Centre (FPC) in HMRC Security is a growing area, focusing on countering fraud across HMRC services and providing secure Identity and Access Management services for customers. Our mission is to protect our customers and their online accounts from malicious actors, providing a high-quality customer service and support.

Our team is rapidly growing as we invest in new technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission.

We are continually reviewing and improving the service we give to our customers.

Job description

The Fraud Prevention Centre is a critical component of HMRC’s security and fraud prevention ambition. As the organisation continues to scale and mature this capability, we are seeking an experienced Implementation Lead to drive the delivery of complex change across the FPC-led portfolio.

This role is accountable for ensuring that change initiated through programmes, projects, policy, and standards is successfully delivered into live operational environments. The post holder will ensure that change is captured, impacts are assessed, change is actively managed and embedded, benefits are realised, and achievements are clearly evidenced and communicated.

Through leading delivery, shaping supporting capability, and directing the practical application of identity policy, standards, and specialist data governance, this role will ensure change is implemented consistently, safely, and at pace, directly strengthening the effectiveness of fraud prevention controls. By embedding well managed change into live operations and improving how policy and standards are operationalised, the post holder will play a key role in raising the maturity, resilience, and coherence of fraud prevention capability across the FPC and HMRC more broadly.

Person specification

• Provide visible, effective leadership for Business Change across the Fraud Prevention Centre, setting a clear strategic direction for how complex change is planned, delivered, adopted, and embedded into live operations.

• Lead the development and maintenance of Business Change plans across the FPC-led portfolio, ensuring impacts, readiness, implementation activity, and intended outcomes are clearly defined, actively managed, and delivered.

• Lead stakeholder engagement through workshops and structured engagement plans, building strong relationships with security and identity fraud protection SMEs, fraud risk assessors, programme teams, and business units to support adoption of new controls, tools, and processes.

• Lead and contribute to Business Change communications and readiness activity, working with Project Managers and the Benefits Manager to assess readiness, support implementation, realise benefits, and ensure effective mitigations are in place to enable a smooth transition to business-as-usual operations.

• Take end-to-end accountability for translating policy intent, standards, and delivery objectives into practical, implementable operational outcomes, intervening directly where required to unblock or stabilise delivery.

• Provide authoritative leadership on the practical application of identity policy and standards, using subject matter experience to guide delivery teams, challenge ineffective implementation, and ensure standards are workable in live services.

• Lead and direct specialist data governance and data compliance activity, ensuring the lawful, ethical, and secure use of data across projects and live operations, including appropriate controls over access, retention, and classification.

• Identify, manage, and resolve delivery, change, and data related risks, stepping in hands on where necessary to protect momentum, compliance, and operational integrity.

Essential Criteria

Candidates must demonstrate significant equivalent experience in all of the following:

• Leading the implementation of complex change into live operational environments, with personal accountability for delivery, outcomes, and benefits realisation.

• Owning the end-to-end change lifecycle, including capturing change demand, assessing impacts, actively managing and embedding change, realising benefits, and communicating outcomes and achievements.

• Working in or alongside Identity and Access Management (IAM), with sufficient depth of knowledge to lead, direct, challenge, and add value in the practical application of identity policy and standards.

• Ensuring the lawful, ethical, and secure use of data, including experience leading or directing specialist data governance and data compliance activity (such as access control, retention, and classification) as part of delivery and operational change.

• Translating policy intent, standards, and strategic objectives into practical, implementable change that delivers sustained operational impact.

• Operating effectively in ambiguous, fast paced environments, influencing senior stakeholders while retaining personal accountability for outcomes.

• A recognised change or delivery qualification (for example APMG Change Management, PROSCI, MSP, PRINCE2 Practitioner, AgilePM, or equivalent).

Equivalent experience will be fully recognised in place of formal qualifications.

Desirable Criteria

The following are not mandatory, but may help candidates demonstrate professional maturity and speed to impact:

• A relevant qualification or accreditation in identity, security, or information management, such as IAM related, information assurance, data protection, or security / risk management certifications.

• Familiarity with government policy, standards, or regulatory environments, demonstrated through prior public-sector delivery roles or cross government / regulatory programme experience.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are:

• Telford Plaza, Telford - moving to Parkside Court, Telford

You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.

Technical skills

We'll assess you against these technical skills during the selection process:

• Operationalising