Administrative Officer

Administrative Officer
Location: Victoria Square House 1 Pinfold St Birmingham West Midlands B2 4AA
Hourly rate: £12.36 per hour
Working Days/Hours: Monday to Friday between 9:00am and 5:00pm, Hybrid 60% but to start they need to be in the office for about 3 months
Length of assignment: ASAP until 31/12/2026

Duties and Responsibilities:
Investigation Triage and Support Caseworker's are responsible for reviewing concerns that come into OPG and risk assessing them accurately and in a timely manner, determining whether OPG has jurisdiction to investigate, or whether the concern needs to be signposted to other appropriate external bodies. You will undertake the most appropriate and timely action to safeguard an adult at risk.
You will ensure concerns raised about the way in which attorneys are exercising their powers are correctly progressed and/or resolved promptly and effectively. This may involve providing administrative support to OPGs investigations team including inputting financial data and gathering information such as Land Registry searches and Life Event Verification (LEV) checks.
You will gather the relevant information for each case, liaising with colleagues, external partners, and other agencies as appropriate including care homes, concern raisers and local authorities. This will involve communicating via telephone calls and written letters/emails.
Primary duties include:
* Risk assess all concerns in accordance with the OPG SVA Policy, and instructions from senior staff, contributing to team and unit achievement of published and internal Impact Indicators to Risk Assess 95% of concerns raised within 2 working days and signpost or close off within a maximum of 5 working days.
* Consider whether concerns received are valid and suitable for investigation in accordance with the Mental Capacity Act 2005.
* Where OPG jurisdiction to investigate does not exist, 'signpost' safeguarding concerns to appropriate external bodies such as social services accurately logging the same, working to the IIP and internal standards.
* Notify relevant Local Authorities via a Safeguarding Adults at Risk referral to instruct/inform; providing accurate information within information sharing protocols to enable them to action in relation to concerns received regarding vulnerable adults.
* Contact relevant parties of a case to obtain information, including concern, local authorities, and care homes.
* Identify, categorise, record, and correctly prioritise concerns that require safeguarding activity, and conduct appropriate and relevant enquires to determine if the OPG have grounds to investigate.
* Continually update the safeguarding case action records/administrative records to provide an accurate and complete picture of enquiries made, decisions reached and reasons for those decisions.

Clearance level (to be applied for by Brook Street upon a successful application): Basic DBS

Training: Yes, fully office based whilst in training
Additional clearance if applicable: Please note that if you have spent a period of 6 months or longer outside of the UK, in the last 3 years, we will unfortunately require an additional overseas police check, this will be the responsibility of the candidate to provide.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.