Admin Officer

Admin Officer
Location: Sheffield Magistrates Court S3 8LU
Pay: £12.86 per hour, increasing to £13.25 after 12 weeks

If you're someone who enjoys keeping things running smoothly, supporting people with care, and bringing structure to busy days, this is a great opportunity to join a supportive team in a customer-facing administration role. Hiring for a reputed client on a full-time basis, office based in Sheffield.

What you'll be doing:
* Undertake administration to prepare for, facilitate and support a range of hearings
* Provide clear customer service to users and stakeholders face to face, by telephone (incoming and outbound) and via correspondence in different formats
* Use service scripts and knowledge articles to signpost relevant support and answer queries accurately-especially where needs may be complex
* Follow complaints policies and procedures, supporting users through processes and helping prevent escalation where needed
* Process work using standard operating procedures to meet performance targets and maintain service standards
* Handle case files with accurate data entry and secure information management, following retention and data loss protocols
* Support jury service activities including selection, deferral, reassignment and attendance tracking, plus processing related expenses and court fees
* Assist with listing and scheduling, respond to urgent matters and adhere to listing policies
* Support enforcement procedures including financial assessments, aiding fine collection and producing basic statistical/financial reports
* Contribute to health & safety operations (e.g., PEEPs, facility checks, issue logging and key/safety governance under guidance)

What you'll bring:
* Strong customer service mindset with the ability to communicate clearly and consistently
* Confidence handling enquiries sensitively, including users with complex needs
* A careful, process-driven approach to administration and data accuracy
* Ability to manage multiple priorities and follow standard operating procedures
* Positive attitude under pressure, supporting users to participate effectively in justice

Additional information:
* Working pattern: 37 hours, Mon-Fri, 9am-5pm (office based)
* Assignment length: 5 months (end of Dec 2026) with possibility of extension; start ASAP
* Clearance: Basic DBS required
* Training: on-the-job training provided

Ready to apply? Submit your application now-interviews will be arranged for the role.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.