Operations Support Technician

Job summary

Are you looking for a role where no two days are the same? Want to support teams who bring complex engineering or operational projects to life? Are you looking for a role that gives you autonomy to deliver whilst working with highly skilled teams that will support your personal development?

Operations Support Technicians are vital to the work we do, providing support across technology, manufacturing and estates. Whichever area you're aligned to, we'll use your background and experience to match you with the department where you can make the greatest impact.

As an Operations Support Technician, you'll play an important role in helping our teams operate effectively. This is a hands-on position where you'll support engineers, operational teams and technical specialists by ensuring they have the equipment, resources and support they need to succeed. Your work will directly contribute to the delivery of important projects that help protect the nation.

We're looking for people who enjoy supporting others, taking ownership and finding practical solutions to challenges. You may come from a facilities, estates, IT, engineering, manufacturing or operational support background, or perhaps you've developed technical or practical skills through education, hobbies or personal projects. We're less interested in a specific career path and more interested in your attitude, curiosity and willingness to learn.

We'll provide the training and support you need to develop in the role and build your skills over time. This is a genuinely varied position where one day you could be preparing equipment for testing, sourcing parts, managing assets or supporting operational activities, while the next you may be assisting engineers with field testing or helping teams maintain safe and efficient working environments.

Job description

What You'll Be Doing

Using your skills, initiative and training, you'll support teams across a wide range of operational and technical activities. Depending on where you're placed within the organisation, responsibilities may include:

• Supporting engineers with equipment assembly, kit builds and testing activities.
• Preparing equipment and materials for use.
• Maintaining equipment inventories and asset records.
• Procuring parts, components and technical equipment.
• Tracking vehicle information, including servicing and MOT schedules.
• Supporting laboratory and departmental safety activities, including COSHH management.
• Managing battery storage and disposal processes.
• Setting up IT equipment and workspaces for new starters.
• Supporting engineers with field testing and operational activities.
• Helping ensure departments remain safe, organised and operationally effective.

Person specification

More about you

To apply for this role, you'll already be able to demonstrate experience, knowledge or a genuine interest in at least one technical, operational or practical area. This could have been gained through previous employment, education, volunteering, hobbies or personal projects.

These areas would include experience in one of the following:

• Facilities or estates support.
• Technology, engineering or technical support.
• Manufacturing or production support.
• Operations support.
• Technical event coordination.
• Workshop or laboratory environments.
• Asset, equipment or inventory management.

You'll also be able to demonstrate:

• Effective organisational skills and the ability to manage competing priorities.
• Experience balancing a varied workload and adapting when requirements change.
• A practical, proactive approach to problem solving.
• The confidence to learn new skills and work across a range of activities and environments.

It would be beneficial if you also have skills in one of the following (although these are not essential):

• Diagnostics and/or fault-finding.
• Engineering or laboratory management.
• Computer programming languages.
• Health & Safety management, including COSHH.

Your personal skills

You will be someone who:

• Displays behaviours that promote a collaborative working environment which supports equality, diversity and inclusion.
• Loves the variety of a role where you won’t be stuck behind a screen all day.
• Enjoys the challenge of problem solving and isn’t afraid to roll your sleeves up and dive into a challenge.
• Applies a practical “can-do” attitude to your work, when supporting colleagues.
• Is a proactive problem-solver who takes pride in their work no matter the size of the task.
• Values integrity and follows safety and security protocols diligently.
• Finds motivation in knowing that your daily efforts contribute to the safety and stability of the nation.

Benefits

What we offer

Now that we’ve explained a bit about what you will be doing, here’s what we can offer you:

• A positive, collaborative and inclusive work environment.
• 25 days annual leave, rising to 30 after 5 years’ service.
• 8 bank holiday days off in addition to your annual leave.
• 2 ½ additional days leave (set dates through the year).
• Pension. Our government pension scheme is Alpha. It’s a competitive, defined benefits scheme.
• Opportunities for development.
• Paid overtime or time off in lieu. Your salary is for your contracted hours. If you work more, we believe you should be rewarded for that.
• Flexible or compressed hours to support you to balance your life with your work.
• Paid parental and adoption leave and neonatal policy.
• Training. Lots of training. This can be anything from a ½ day internal course to a distant learning degree. If it’s relevant to your career, we will aim to support you.
• Opportunities for mentoring and coaching.
• Free secure parking and allocated parking for car shares.
• Affinity groups – whether you are a person with a disability, part of the LGBTQIA+ community and/or from an ethnic minority background, we provide an inclusive environment, support and a variety of networks for everyone.
• Free onsite gym, open 24 hours a day.
• Bike to work scheme.
• Multi-faith prayer room. This is a quiet contemplation room for staff to use for prayer or reflection.
• 3 days paid leave a year to support a registered charity of your choice.
• Sports & social society. We have a range of clubs and societies and offer regular subsidised theatre tickets and on-site activities.
• On site café and restaurant.
• On site nursery (subject to availability).
• New joiner loan*.

About HMGCC

We are HMGCC, the engineering specialists at the heart of the UK’s national security.

We work with the national security community, UK government, academia, private sector partners and international allies to bring engineering ingenuity to the national security mission, creating tools and technologies that drive us ahead and help to protect the nation.

We invest in our people, not only with training but also support throughout your career with us; to allow you to reach your full potential at work, as well as enjoy the work/life balance many aspire to.

To find out more about us and if we’re right for you, please visit our website.

Equal Opportunities

Inclusion and diversity really matter to us. It’s not just about numbers or visible differences.

HMGCC are committed to providing equal opportunities and encourage applications from candidates of all backgrounds, ethnicities, gender iden