Service Support Manager

We are seeking a dedicated and proactive Service Support Manager to join our dynamic team. In this role, you will be responsible for overseeing the daily operations of our service support department, ensuring that all customer inquiries and issues are resolved efficiently and effectively. You will lead a team of support specialists, providing guidance and support in delivering exceptional service to our clients. Key responsibilities include monitoring service-level agreements (SLAs), analyzing performance metrics, and implementing process improvements to enhance service delivery. You will also be the primary point of contact for escalated customer concerns, ensuring that all issues are addressed in a timely and satisfactory manner.

The ideal candidate will possess strong leadership skills and a deep understanding of customer service principles. You should have experience in managing teams, with the ability to motivate and develop staff to achieve their best performance. Proficiency in customer support software, along with excellent communication and problem-solving skills, is essential. A background in service management or a related field, as well as relevant certifications, will be considered an asset. If you are passionate about delivering outstanding customer experiences and possess the drive to foster a high-performing team, we encourage you to apply.