Facilities Technician

We are seeking a proactive and practical Facilities Technician to join our Facilities Management team.

This is a business-critical role, providing an immediate response to building and service issues across our operational estate. You will help ensure our buildings are safe, compliant, and fully operational, supporting staff, tenants, and visitors across a range of sites.

Working as part of a team, you’ll combine hands-on maintenance work with contractor coordination, playing a key role in day-to-day building operations.

Key Responsibilities

• Support the daily operation of council buildings and community facilities, including fire safety, security, and compliance checks
• Carry out maintenance, inspections, and basic repairs across multiple sites
• Coordinate and supervise contractors to ensure safe and effective delivery of works
• Respond to helpdesk requests and arrange timely repairs
• Act as a first point of contact for facilities-related queries, providing excellent customer service
• Assist with events, room setup, and general building support
• Maintain compliance records, certification, and performance monitoring
• Participate in an out-of-hours standby rota and respond to emergency call-outs

About You

• Experience working in a facilities or maintenance role
• Practical skills in general building maintenance (e.g. plumbing, carpentry, decorating)
• GCSEs (or equivalent) including Maths and English
• Strong communication, organisation, and customer service skills
• Ability to work independently, manage priorities, and remain calm under pressure
• Willingness to work flexibly, including occasional unsociable hours
• Full driving licence

What we offer:

• Financial: An attractive basic salary within a clear pay structure
• Holiday Entitlement: 22 days annual leave (increasing to 27 days after 5 years continuous Local Government service) plus three additional days in December and bank holidays.
• Pensions: Membership of the Local Government (CARE – Career Average (Revalued Earnings) Pension Scheme – Employer contribution of 19.7%.
• Free staff parking and an essential car user allowance of £1000 per annum (pro-rated for part time staff).
• Access to HAPI an all‑in‑one benefits hub, giving you easy access to a wide range of employee perks, wellbeing support, discounts, and everyday savings.
• Personal Development: Invaluable training opportunities for continuing professional development.
• Employee Assistance Programme: The Council has partnered with Health Assured to provide staff with access to EAP (Employee Assistance Programme) to assist in balancing everyday life with the requirement of work and home.
• To learn more about working at Tunbridge Wells Borough Council, explore the kind of place we are, work that matters with people who care, and our pay, benefits, and hybrid working.

Equal Opportunities

Tunbridge Wells – Working for Equality. We welcome applications from all sections of the community.

Safeguarding

The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment.