Casework Administrator

Package Description

What we Offer:

• 27.5 days paid annual leave (increasing with service to 32.5 days)
• The option to buy, sell, or carry over annual leave is reviewed each year and offered when possible
• Voluntary Health Cash Plan provided by BHSF
• Civil Service pension
• Civil Service maternity leave package
• PAM employee assistance programme
• Access to Civil Service Sports Council (CSSC) membership
• Cycle to work scheme
• Opportunity to enjoy the latest home and electronics in a more affordable way provided by Vivup
• Car Leasing Scheme
• Staff Networks focussed on each of the protected characteristics - run for staff, by staff: Enable Network, Age Network, Welsh Network, Pride and LGBTQ+ Network, Sex and Family Network, Race, Religion and Belief Network
• Learning and development tailored to your role.
• An environment with flexible working options
• A culture encouraging inclusion and diversity

Additional Information:

Any move to the Independent Office for Police Conduct from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Although we are currently unable to guarantee a longer or more permanent contract, if the role can be extended or made permanent, the successful post holder may be offered the role first without further interview.

In line with the IOPC recruitment and Selection Policy, we recommend that the internal colleagues make an early application within the first seven days, so that we can see if there is enough interest within the organisation to keep the role internal for the full advert live period. We will review the number of applications after the first seven days and the role may be advertised externally after this period. Please see the Recruitment and Selection Policy Guidance, which is available on the Hub, for further information.

Emotional Consideration:

In performing this role, you will have occasional exposure to distressing material which will likely be impactful, traumatic and challenging. Given the nature of the work, it is also possible that you will have contact with individuals who are experiencing extreme distress. The IOPC recognises this and offers all staff a range of wellbeing provisions, including TRiM (Trauma Risk Management), peer-to-peer support, a dedicated Wellbeing Advisor, and access to free confidential counselling. All staff are strongly encouraged to proactively access and engage with the support available. If you would like to speak about this element of the role with somebody already doing similar work at the IOPC please contact [email removed] and this can be arranged.

Rydym yn croesawu ymgeiswyr i ymgeisio am rolau trwy gyfrwng y Gymraeg fel eu dewis iaith.

Job Introduction

Job Introduction:

As a Casework Administrator, you will be welcomed into a dynamic and inclusive directorate. The IOPC is on a journey to develop its culture, perspectives and ethos to support the organisation’s core outcomes and this is your opportunity to enter into the varied world of IOPC Business Admin, allowing you to develop your mindset and approaches to contribute to improving the police complaints system in England and Wales.

The role assists the organisation by preparing cases, liaising with stakeholders and providing all aspects of administrative support.

BACKGROUND

The Administration Hub can be the first contact point for members of the public and other agencies in regard to Appeals/Reviews and Police Referrals. The Administration Hub receives referrals about serious matters from Appropriate Authorities and Appeals or Reviews from members of the public who made a complaint and are dissatisfied with the Appropriate Authorities handling of their complaint. The Administration Hub will collate all relevant information and direct cases and correspondence to the correct internal department.

Information may be received via telephone, e-mail or post. Generally, the administration team conduct a preliminary examination of the information received, input this information, prepare the case file and then refer it to the appropriate person. The Administration Hub receives new work daily and therefore the work of the team is fast paced and reactive.

In completing some of these tasks the post holder may view some distressing or sensitive material

** Please note that candidates who have applied for this role within the last six months are not eligible to apply as part of this recruitment campaign.**

We'll assess you against these Administrative Assistant (AO) Level behaviours during the selection process:

- Communicating and Influencing

- Working Together

- Managing a Quality Service

This vacancy is using Success Profiles, to find out more, please click here.

Throughout the recruitment process we will also assess your Experience, Strengths and Values.

As part of the application process, you will be asked to complete 4 Sift Questions based on the essential criteria.

Anticipated assessment and interview dates are estimated to take place W/C 31 August 2026.

#IND

Main Responsibilities

General Duties

• Opening all post sorting and scanning it
• Search and retrieval of files / miscellaneous post etc.
• Contact point for the Appropriate Authorities who are requesting an update on an allocation of an appeal/review or a referral.

. Referrals

• Creation of new referrals on Perito
• Forward referrals to appropriate department

Appeals & Reviews

• Creation of new Appeals/Reviews on Perito
• Update Appeal & Review spreadsheets
• Send and save acknowledgement letters for Appeals or Reviews and email the appropriate force

Other Police Reform Act work

• Log new applications from Appropriate Authorities
• Ensure all documents and information is saved to the case

Please refer to the Job Description for full role responsibilities.

The Ideal Candidate

The Ideal Candidate:

Essential Experience

• Good secondary school level education, including English and Maths to GCSE grade C or equivalent
• IT literate including competency in Microsoft Office and electronic databases in particular having good Microsoft Excel skills in order to collate, store and present data.
• Ability to work on own initiative
• Must have high integrity with an ability to act with discretion and to deal appropriately with confidential matters (this post requires Security Clearance)
• Ability to deal appropriately with a wide range of people at all levels, both within and outside the IOPC
• A flexible approach to work, including the ability to work to tight deadlines and to deal with changing priorities.
• Good oral and written communication skills
• Must be proactive in approach to work
• The ability to deal with high profile, sensitive matters, which sometimes can be of an upsetting nature.

Desirable Experience

• Some knowledge of the work of the IOPC and key legislation which governs its operation
• Good oral and written communication skills in Welsh.
• Knowledge and experience of dealing with digital media, including encryption.