Talent Resourcer and Administrator

Location: Hybrid/Kings Hill, Kent Salary/package: £25,948.96 per annum Contract type: 9 Month Contract Hours: Full time, 37 hours per week Connect2Kent are looking for a confident Talent Resourcer and Administrator with strong problem‑solving skills and a solutions‑focused mindset to join their team. This is an opportunity to make a meaningful impact, with real visibility and responsibility across client relationships, team performance and candidate experience. Who we are Connect2Kent is part of Commercial Services Group (CSG), providing recruitment and workforce solutions to Kent County Council. As part of CSG, we deliver high-quality, flexible recruitment services that support public sector organisations with their workforce needs, ensuring efficiency, compliance and exceptional service delivery. Why this role matters The successful candidate will play a key role in maintaining and strengthening our relationship with Kent County Council, ensuring recruitment activity is delivered to a high standard and within agreed SLA timeframes. This is a role where sound judgement, collaboration and operational expertise are essential, with responsibility for client engagement, team support, compliance and process efficiency. What you’ll be doing • Managing client relationships to ensure clear communication, strong rapport and proactive resolution of challenges. • Supporting service reviews with hiring managers and stakeholders to maintain high satisfaction levels. • Developing and improving processes to enhance team efficiency and service delivery. • Ensuring weekly billing is completed accurately to minimise held debt Supporting the Business Manager with performance reporting and understanding desk value. • Coaching and mentoring Talent Partners and Resourcers across the team. • Resourcing candidates through advertising, search and selection to build a strong bank of interpreters and translators. • Completing quality checks and ensuring all legal and contractual compliance requirements are met. • Maintaining regular aftercare contact with agency workers. • Managing first‑line customer queries and complaints with tact and integrity. • Ensuring CRM records, vacancies and assignments are accurate and up to date. • Leading and participating in candidate engagement activities, including liaison with marketing on campaigns. • Releasing vacancies and managing the supply chain in line with our Joint Accountability Statement. What we’re looking for • Proven experience in a recruitment agency or managed service environment. • Strong understanding of the local market and how it influences recruitment activity. • Knowledge of gross profit, statutory contributions, margins and fee calculations. • Advanced understanding of relevant legislation including AWR, Agency Conduct Regulations, Equality, IR35 Off Payroll and H&S. • Experience using a recruitment CRM for adverts, searches, vacancy management and placements. • Adaptable communication style with the ability to influence at senior level. • Organised approach with the ability to prioritise multiple activities. What you’ll get in return • Salary of £25,948.96 per annum. • 25 days annual leave, increasing with length of service. • Birthday Day Off. • One Concessionary Day off during the Christmas Period. • Life assurance cover (4x salary). • Pension scheme with 4% employer contribution. • Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme. • Volunteer days and access to a comprehensive wellbeing programme. • Tailored development support with real opportunities to progress. • Access to Learning & Development opportunities via our CSG Academy. Why CSG? CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £700 million in revenue per annum and supporting more than 16,000 education and public sector customers globally. We are growing through a combination of organic development, acquisitions and strategic partnerships. Our 35+ businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact. As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve. Inclusion & Accessibility We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. As a member of Inclusive Employers with Silver Accreditation, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.