Senior Account Director - Auto

Job Title: Senior Account Director - Auto

Location: London and Coventry - Hybrid (plus travel as required)

We are Strata!

Imagine being part of a fast and exciting brand experience agency whose clients include specialists in new technology, creators of some of the most stunning electric vehicles on the planet, financial institutions, and global leaders in pharmaceutical solutions. As an agency, we elevate these brands and make them heard through immersive and memorable virtual and face 2 face experiences.

As a people-first business, we encourage ambition, support and reward. We’re always listening and open to your ideas, just as we do with our clients.

Our name? It’s Strata, an agency on a mission to be the very best. This means we always want to hear from the very best creative and intelligent souls who genuinely believe that every moment matters.

Job Overview

We are seeking an experienced Senior Account Director to join our Client Services team. You will be responsible for owning, growing, and leading some of the agency’s most valuable client relationships, ensuring exceptional service delivery across a portfolio of live, hybrid, and experiential events.

In this senior role, you will act as the trusted partner to clients, shaping strategy, identifying opportunities, overseeing multi‑disciplinary teams, and ensuring every project delivers measurable value. You’ll combine commercial acumen, exceptional communication skills, and a deep understanding of event delivery to drive both client and agency success.

This is a leadership position within the agency, requiring confidence, gravitas, and the ability to influence at all levels.

Key Responsibilities

Client Relationship Leadership

• Serve as the senior point of contact for a key client account.

• Build deep, trusted partnerships by understanding client business needs, brand priorities, and long‑term ambitions.

• Lead strategic conversations that challenge and inspire clients.

• Ensure consistent, outstanding service delivery across all projects.

Account Strategy & Growth

• Develop and deliver account growth plans aligned to client objectives and agency capability.

• Identify and convert new opportunities across existing accounts.

• Support new business efforts as required, including proposals, pitches, and RFP responses.

• Monitor account profitability, forecasting, and commercial performance.

Project Oversight & Quality Assurance

• Oversee the successful delivery of multiple events, from strategy and concept to execution and evaluation.

• Working alongside the delivery team and operational lead to ensure teams are resourced effectively

• Ensure client SLA agreement is adhered to across all aspects of project and KPIs are met.

• Champion creative, innovative solutions while ensuring feasibility across production, logistics, and technical workstreams.

• Maintain high-quality standards across all outputs, documentation, and client communications.

Team Leadership & Collaboration

• Lead and mentor Account Managers, Executives, and wider project teams.

• Foster a collaborative and positive working environment within the client team.

• Partner with Creative, Production, Logistics, and technical teams to ensure seamless delivery.

• Support continuous improvement initiatives across the Client Services function.

Commercial Management

• Oversee account budgets, statements of work, fee structures, and commercial negotiations acting as the internal sign off to ensure budget are in line with client expectations

• Management of account finance ensuring all projects have appropriate PO cover from stakeholders, final budgets are issued to client in line with SLA and internal reconciliations are completed in a timely manner

• Ensure accurate forecasting, margin management, and financial rigour across accounts for internal reporting

• Manage client scopes, change requests, and contractual agreements.

Insight, Evaluation & Innovation

• Provide strategic insight to clients using audience data, event analytics, and industry trends.

• Stay ahead of evolving event technologies, experiential techniques, and sector shifts.

• Drive innovation, helping clients elevate their programmes year on year.