Junior IT Support Analyst

Hertfordshire, UK Newman Office Personnel

Junior IT Support Engineer

Bishops Stortford Outskirts
28,000 - 32,000 + Career Development

Looking to take the next step in your IT career?

We're recruiting on behalf of a well-established and growing business looking for a proactive IT Support Engineer to join their friendly IT team.

This is an excellent opportunity for someone with commercial IT support experience who enjoys solving problems, helping users and wants to develop their technical skills in a supportive environment.

What you'll be doing

• Providing 1st and 2nd line IT support to users
• Troubleshooting hardware, software and network issues
• Supporting Microsoft 365 and Windows environments
• Setting up and configuring laptops, PCs and mobile devices
• Managing user accounts, passwords and permissions
• Logging and updating support tickets
• Assisting with IT projects and system improvements
• Delivering excellent customer service across the business

We're looking for someone with

Commercial IT Support experience (1st or 2nd Line)

Microsoft 365 and Windows support experience

Active Directory experience would be advantageous

Excellent communication and customer service skills

A genuine passion for IT and technology

CompTIA A+ (or currently studying towards it) would be highly desirable

If you're looking for a role where you can continue to develop your IT career and make a real impact from day one, we'd love to hear from you.

Thank you for your application

Due to the high volume of applications we receive, we regret that we are unable to respond individually to every applicant.

If your experience closely matches our client's requirements, we will contact you to discuss the opportunity in more detail. If you do not hear from us within 7 working days, unfortunately your application has not been successful on this occasion.

Thank you for your interest in Newman Personnel, and we wish you every success with your job search.