Customer Service Call Handler

Customer Service Call Handler (Temporary)Location: Hemel Hempstead (Hybrid)Rate: £12.91 per hourContract: Temporary until the end of August, with the potential to be extended by a few weeksStart Date: ASAPMorson Edge is recruiting on behalf of our client for a number of temporary Customer Service Call Handlers to join their busy customer support team.This is an opportunity to join a friendly team of 13, supporting customers by handling inbound calls and live chat enquiries. You'll be assisting customers who are unable to make amendments to their bookings online, providing excellent customer service while resolving queries efficiently and professionally.Key Responsibilities


Handle inbound customer calls and live chat enquiries.
Support customers with booking amendments and account queries that cannot be completed online.
Provide accurate information and resolve customer queries in a professional and timely manner.
Deliver a high standard of customer service across all customer interactions.
Update customer records and ensure information is recorded accurately.
Work collaboratively with colleagues to ensure service levels are maintained.
About You


Previous customer service experience, ideally within a contact centre, retail or hospitality environment.
Excellent verbal and written communication skills.
Comfortable handling a high volume of customer enquiries.
A positive, patient and professional approach.
Good IT skills with the ability to learn new systems quickly.
Reliable, organised and able to work effectively both independently and as part of a team.
Working Pattern


Hybrid working – 3 days per week in the Hemel Hempstead office.
First week will be office-based (5 days) for training and induction.
Monday to Saturday rota.
Shifts between 9:00am and 6:00pm (typically 9:00am–5:00pm or 10:00am–6:00pm).
Rotas are issued one week in advance.
If you're available immediately and enjoy helping customers in a fast-paced environment, we'd love to hear from you.