Customer Service Advisor 002

Pertemps are recruiting for multiple Customer Support Agents to join a leading Health Services Provider. The Customer Support Agent provides frontline telephone, email, and live chat support for our clients ensuring a smooth patient journey and consistently high-quality care. The role involves handling enquiries sensitively and professionally, completing administrative duties within Salesforce and other systems.
This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided.

Responsibilities as a Customer Support Agent:

• Provide frontline support via telephone, email, and live chat
  
  
• Handle enquiries with empathy, professionalism, and efficiency — including during high-demand periods
  
  
• Book appointments and coordinate plans in line with operational requirements
  
  
• Maintain accurate and timely records across internal systems (e.g., Salesforce).
  
  
• Recognise, respond to, and appropriately escalate safeguarding concerns or service disruptions
  
  
• Work collaboratively with colleagues, supporting team cover to ensure continuous service delivery
  
  
• Provide clear, accurate service information to customers in a friendly, courteous manner
  
  
• When required, support operations and governance teams in coordinating sensitive matters relating to safeguarding, accidents, data incidents, complaints, and concerns. 
  
  

Requirements:

-          At least 3 years’ experience in a customer-facing or support role.
-          Experience of using databases and a proficient IT user.
-          Outstanding verbal and written communication skills.
-          Experience working in a fast paced, customer handling environment.
-          Clear understanding of confidentiality and handling sensitive information.
-          Self-sufficient and a problem solver.
-          Happy to undertake a DBS check.



The Role:
-          Fully remote, home based (all IT equipment will be provided).
-          Monday – Friday, Working 7 hours per day (35 hours per week) on a rota basis covering shifts between 8:00am and 6:00pm.with 1 hour for lunch.
-          Salary of £24,000 - £25,500 depending on experience.