Estates Parking & Garage Manager

A reputable Local Authority is seeking an experienced and motivated Estates Parking & Garage Manager to lead the delivery of its Parking & Garages Service. This is an excellent opportunity for an experienced housing, estate services, parking, or operational management professional to manage a high-profile service that supports residents, generates income, and contributes to the effective management of housing estates across the borough.

Rate: £27.75-28.96 per hour PAYE (£37.13 per hour Umbrella)
Location: Greater London
Contract: Interim with potential to become permanent
Working Pattern: Hybrid Working – 3 Days Per Week Office-Based

The successful candidate will be responsible for overseeing the day-to-day management of parking spaces and garage stock, maximising occupancy and income, managing a small team, delivering service improvements, and ensuring a high standard of customer service.

Key Responsibilities

• Lead and manage the delivery of the Parking & Garages Service across the Authority's housing estates.
• Manage garage and parking space lettings, transfers, waiting lists, and occupancy levels.
• Develop and implement strategies to maximise income generation and minimise voids.
• Monitor and manage rent accounts, arrears recovery, and debt reduction initiatives.
• Supervise, support, and develop a team of officers, ensuring high levels of performance and customer service.
• Investigate and resolve complex resident enquiries, complaints, and service requests.
• Manage escalated cases, including Councillor and senior stakeholder enquiries.
• Lead on service improvement projects, including garage refurbishment programmes and parking-related initiatives.
• Work closely with internal departments, contractors, enforcement teams, and external stakeholders to deliver service objectives.
• Monitor contractor performance and ensure service standards are achieved.
• Produce management reports, performance information, and KPI data to support service delivery and decision-making.
• Ensure compliance with relevant legislation, policies, procedures, and health and safety requirements.
• Support budget monitoring and contribute to the effective management of service expenditure and income.

Essential Experience

• Experience leading and managing staff, including performance management and service delivery.
• Strong background in income management, arrears recovery, and maximising service income.
• Experience managing customer complaints and resolving complex service issues.
• Knowledge of housing management, estate services, parking operations, or property management.
• Experience working with contractors and managing service performance.
• Ability to analyse performance data and produce management reports.
• Excellent communication, stakeholder management, and problem-solving skills.
• Experience delivering service improvement and operational projects.

Desirable Experience

• Knowledge of parking legislation, estate parking management, or garage services.
• Experience working within a social housing environment.
• Understanding of budget management and financial monitoring.
• Experience responding to Councillor, MP, or senior stakeholder enquiries.

We are looking for a proactive and customer-focused manager who can balance operational service delivery with strategic improvement. The successful candidate will be an effective leader with strong stakeholder management skills and a proven ability to maximise income, improve performance, and deliver excellent outcomes for residents and the organisation.

If you have a background in Housing Management, Estate Services, Parking Operations, Income Management, or Property Services and are looking for your next interim challenge, we would welcome your application.

Apply Now for the Estates Parking & Garage Manager role.