Resident Liaison Officer

Location: Birmingham (On-site)

Contract Duration: 10th August - 31st August (4-week short-term cover)

We are currently recruiting an experienced Resident Liaison Officer (RLO) for a fast-paced Kitchen & Bathroom Regeneration Project across residential properties in Birmingham.

This is a crucial, high-touch role acting as the primary bridge between residents, site management, and sub-contractors. You will ensure smooth access, clear communication, and high levels of resident satisfaction while trades complete internal refurbishments.

• Conduct pre-work surveys and talk residents through the installation process.

• Act as the main point of contact for resident queries, concerns, and special access requirements.

• Maintain clear communication channels, issuing advance notice letters and daily updates.

• Work closely with the Site Manager and sub-contractors to resolve access issues or delays.

• Log progress, complaints, and handovers using site management software/paperwork.

• CSCS Card: Valid CSCS Card (Green CSCS minimum requirement).

• Proven Experience: Demonstrable history working as an RLO on social housing / domestic refurbishment schemes (Kitchens & Bathrooms experience strongly preferred).

• Communication: Excellent interpersonal, conflict-resolution, and problem-solving skills.

• Mobility: Full UK Driving License and access to a vehicle (preferred for travel between local properties).

If you are available to start on 10th August and have the relevant experience click apply today.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

qualifications

CSCS