26.105 EO Business Improvement Support Officer

Job summary

The Disclosure and Barring Service (DBS) was established under the Protection of Freedoms Act 2012 on 1 December 2012, operating from two sites, Liverpool, and Darlington.

We provide disclosure functions in England, Wales, Jersey, Guernsey and the Isle of Man, and barring functions for England, Wales, and Northern Ireland, on behalf of government.

DBS operates within the safeguarding arena alongside our multi-agency partners. Safeguarding means protecting people’s health, wellbeing, and human rights, and enabling them to live free from harm, abuse, and neglect.

We provide services that enable organisations in the public, private and voluntary sectors to make better informed, safer recruitment decisions. We do this by providing information to enable them to determine whether individuals are unsuitable or unable to undertake certain work, particularly with occupations involving regular contact with vulnerable groups, including children.

DBS is an executive non-departmental public body, sponsored by the Home Office.

For further information, please see below for a collection of DBS strategies and business plans:

• DBS strategies - GOV.UK
• DBS business plans - GOV.UK

Job description

The Transformation and Service Improvement Team leads the development of business improvement activities and supports change initiatives within the Operational Services Directorate. The team provide a central point of contact within the Operational Services Directorate to oversee and drive business improvement and change. The team work closely with colleagues across the DBS including the corporate change function, and external suppliers to ensure improvement and change is embedded.

The Business Improvement Support Officer will:

Support Strategic Business Development activities within Operational Services Directorate including:

• Business Improvement

• Process Improvement
• Business case support
• Options assessment to support appraisals

• Supporting procedure development for Directorate owned processes.
• Compliance with DBS and Home Office Governance and Assurance requirements

Support the development of business improvement, change and planning documentation:

• Support the completion of Home Office requirements, documentation.
• Contribute to the Directorate achieving Value for Money.
• Draft Reports.
• Draft Impact assessments.
• Provide project support.

Provide a central point of contact for business improvement and change activity within Operational Services Directorate to support:

• Local change initiatives and oversee the process to enter these into the DBS change front door.
• Monitor the recording of work request process.
• Requests received from the Continuous Improvement Forum.
• Requests received from corporate business improvement and change forums.
• Maintenance of the change log for directorate.

Work in partnership with the Corporate Change Management and Business Improvement Teams and the Operational Services Directorate to support and embed improvement and change activity including:

• Support Business Transition and Operational Change
• Support Business Change readiness – people, systems, and information
• Develop and support Change champions / Change agents / SME
• Change management
• Change lifecycle
• Maximising the application of future tools including M365
• Relationship and engagement management
• Contribute to Staff engagement, training, and mentoring.

Conduct and support a range of Business Analysis Activities within the Directorate:

• Root cause analysis, discovery, investigatory, analysis, Deep dives, research, benchmarking.
• Problem management, incident management, risk management.

The Business Improvement Support Officer will:

• Support the DBS Strategies, Policies and Procedures.
• Work collaboratively with the Transformation and Service Improvement Team to plan and deliver department objectives.
• Carry out learning and development and supervision activities.
• Build effective working relationships with key internal and external stakeholders.
• Representing DBS / Transformation and Service Improvement Team at a range of internal and external appropriate forums.
• Work as part of a wider directorate, bringing together skills and expertise into a single, coherent, and enabling directorate.
• Maintain positive working relationships with key stakeholders.
• Ensure that team members can deliver their best: encouraging personal and professional development, maintaining oversight for health, safety and wellbeing and support through change.
• A commitment to self-development to reach your full potential.
• Proactively working with your team to identify any continuous improvement initiatives.
• Communicating effectively with your team and Directorate to ensure that policies and procedures are understood and implemented.
• Act as a role model for our Equality and Diversity agenda.

Person specification

Essential criteria

Ability:

• Able to deliver clear and effective communications (written and verbal).

Experience:

• Experience of working with large data sets
• Good standard of written and verbal communication.
• Awareness of Adult and Children Safeguarding.

Technical:

• Good Skills in Microsoft 365 Packages such as Outlook, Excel, Word, and PowerPoint, Teams.

Desirable criteria:

Ability:

• Ability to work to varying timescales.
• Ability to work both in a team, or independently to deliver tasks and project outputs.

Experience:

• Experience of effective collaboration with internal and external stakeholders.
• Experience of working in a business improvement project or change management environment.
• Experience of working with change and business improvement initiatives.

Technical:

• Experience of working with case management systems, such as R0 and R1.

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Changing and Improving
• Delivering at Pace
• Making Effective Decisions

Benefits

Alongside your salary of £30,993, Disclosure & Barring Service contributes £8,978 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

The DBS offers a number of excellent benefits for its employees. These can include:

• Generous annual leave entitlement
• Excellent maternity, paternity and adoption schemes (after a qualifying period)
• Commitment to the health and wellbeing of our employees
• Employee Assistance Programme
• Flexible working opportunities
• Eyecare voucher sc