26.106 HEO Business Improvement Manager

Job summary

The Disclosure and Barring Service (DBS) was established under the Protection of Freedoms Act 2012 on 1 December 2012, operating from two sites, Liverpool, and Darlington.

We provide disclosure functions in England, Wales, Jersey, Guernsey and the Isle of Man, and barring functions for England, Wales, and Northern Ireland, on behalf of government.

DBS operates within the safeguarding arena alongside our multi-agency partners. Safeguarding means protecting people’s health, wellbeing, and human rights, and enabling them to live free from harm, abuse, and neglect.

We provide services that enable organisations in the public, private and voluntary sectors to make better informed, safer recruitment decisions. We do this by providing information to enable them to determine whether individuals are unsuitable or unable to undertake certain work, particularly with occupations involving regular contact with vulnerable groups, including children.

DBS is an executive non-departmental public body, sponsored by the Home Office.

For further information, please see below for a collection of DBS strategies and business plans:

• DBS strategies - GOV.UK
• DBS business plans - GOV.UK

Job description

The Transformation and Service Improvement Team leads the development of business improvement activities and supports change initiatives within the Operational Services Directorate. The team provide a single point of contact within the Operational Services Directorate to oversee and drive business improvement and change. The team work closely with colleagues across the DBS including the corporate change function, and external suppliers to ensure improvement and change is embedded.

The Business Improvement Manager will:

Support Strategic Business Development activities within Operational Services Directorate including:

• Business Improvement

• Process Improvement
• Strategic Planning
• Business case development
• Options Appraisals
• Service design.

• Supporting the development of Operational Services Business and Service plans.
• Compliance with DBS and Home Office Governance and Assurance requirements

Support the development of business improvement, change and planning documentation:

• Support the completion of Home Office requirements, documentation.
• Contribute to the Directorate achieving Value for Money
• Draft Reports and Data and Equality Impact assessments
• Support the development of business case documents, polices products, artefacts.
• Provide project support.

Provide a single point of contact for business improvement and change activity within Operational Services:

• Provide a single point of contact for change and business improvement,

• Support local change initiatives and oversee the process to enter these into the DBS change front door.
• Manage and monitor the recording of work request process.
• Support requests received from the Continuous Improvement Forum
• Support requests received from corporate business improvement and change forums.
• Maintain a change log for the directorate.
• Work within the governance arrangements for DBS and Home Office.

Work in partnership with the Corporate Change Management and Business Improvement Teams and the Operational Services Teams to support and embed improvement and change activity including:

• Support Business Transition and Operational Change
• Support Business Change readiness – people, systems, and information.
• Develop Change champions / Change agents / SME.
• Change management.
• Change lifecycle.
• Maximising the application of future tools
• System administrators and oversight, role-based security administration
• Benefits management and realisation
• Stakeholder management
• Contribute to Staff engagement, training, and mentoring.

Conduct and support a range of Business Analysis Activities within the Directorate:

• Root cause analysis, discovery, investigatory, analysis, Deep dives, research, benchmarking, problem management, incident management, and risk management.

The Business Improvement Manager will:

• Support the DBS Strategies, Policies and Procedures.
• Work collaboratively with Senior Business Improvement Manager, Head of Transformation and Service Improvement, and members of the Transformation and Service Improvement Team to plan and deliver Department objectives.
• Support the development of line management and matrix working across the Transformation and Service Improvement
• Carry out recruitment, learning & development activities with the team to ensure the team is adequately resourced trained and supervised.
• Build effective working relationships with key internal and external stakeholders.
• Representing DBS / Transformation and Service Improvement Team at a range of internal and external appropriate forums.
• Work as part of a wider directorate, bringing together skills and expertise into a single, coherent, and enabling directorate.
• Manage performance of the Transformation and Service Improvement Team and address any individual performance issues.
• Maintain positive working relationships with key stakeholders.
• Ensure that team members can deliver their best: encouraging personal and professional development, maintaining oversight for health, safety and wellbeing and support through change.
• A commitment to self-development and that of your team to reach full potential.
• Proactively working with your team to identify any continuous improvement initiatives.
• Communicating effectively with your team and Directorate to ensure that policies and procedures are understood and implemented.

Person specification

Essential criteria:

Ability:

• Ability to work to challenging timescales.
• Ability to managing issues to resolution.
• Able to deliver clear and effective communications (written and verbal).
• Ability to work both in a team, or independently to deliver tasks and project outputs.

Experience:

• Experience of effective collaboration with internal and external stakeholders.
• Good standard of written and verbal communication.
• Awareness of Adult and Children Safeguarding.

Technical:

• Good Skills in Microsoft 365 Packages such as Outlook, Excel, Word, and PowerPoint, Teams.

Desirable criteria:

Experience:

• Experience of working in a business improvement project or change management environment.

Technical:

• Formal Professional Qualification or Degree or equivalent.

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Changing and Improving
• Delivering at Pace
• Making Effective Decisions

Benefits

Alongside your salary of £36,444, Disclosure & Barring Service contributes £10,557 towards you being a member of the Civil Service Defined Benefit Pens