Service Delivery People Engagement and Culture Leader

Job summary

In this varied and critical role, you will support the design and implementation of people, engagement, culture and development initiatives that enable Service Delivery to achieve its strategic objectives.

The role sits at the heart of people insight, development and delivery. You will work in partnership with senior leaders, Service Delivery People Champions, HR and Organisation & Employee Development (OED) colleagues to translate people strategy and engagement priorities into practical, impactful solutions that are embedded into day‑to‑day delivery. The role will lead the strengthening of engagement and inclusion across Service Delivery, with oversight of activity within the Discretionary Recognition Scheme (DRS) platform for Service Delivery.

This includes not only oversight, but ongoing development and evolution of DRS to maximise its impact as a key engagement lever. The postholder will ensure people initiatives, particularly those enabled through DRS are insight-led, aligned to organisational priorities and deliver measurable, sustainable engagement across Service Delivery.

Check out the video below to see what it is like working for our Service Delivery directorate.

Job description

You will work with senior leaders, Service Delivery People Champions and local teams to understand people, engagement and culture priorities, developing practical action plans aligned to the Service Delivery People Engagement and Culture Plan. You will support the design, delivery and evaluation of Service Delivery people interventions to enhance culture, engagement and overall employee experience.

You will facilitate engagement, cultural and change activity, including workshops and development sessions, to support the embedding of people initiatives. You will also analyse, interpret and report on people insight and metrics, including quarterly and annual engagement surveys, to identify trends, risks and opportunities and inform decision-making.

The role will support development activity aligned to Service Delivery priorities, working collaboratively with colleagues across People, Strategic Improvement and Planning.

You will build and maintain strong, trusted relationships with stakeholders across Service Delivery, OED and Customer & Strategy to ensure people priorities are aligned with, and support the effective delivery of wider culture, engagement and customer-focused objectives.

You will lead the development, ownership and continuous evolution of the Discretionary Recognition Scheme (DRS) within Service Delivery, alongside wider people tools and ways of working. This includes driving innovation using digital and emerging technologies to ensure DRS and associated tools remain impactful, scalable and aligned to Service Delivery priorities.

You will provide advice, challenge and problem-solving support to leaders and stakeholders to ensure people initiatives deliver impact.

Person specification

The successful candidate will be able to demonstrate the following:

• Proven track record in the design and delivery of culture and engagement development interventions, or talent, engagement or culture change programmes.
• Experience of facilitating workshops, learning or development sessions.
• Experience of working confidently with senior leaders and diverse stakeholder groups.
• Experience of using people insight and data to inform recommendations and action.
• Strong written and verbal communication skills, with the ability to influence and advise.
• Ability to work independently, manage competing priorities and deliver to agreed objectives and timescales.
• Evidence of role-modelling inclusive behaviours and a commitment to developing others

Due to the nature of the role regular travel to other HM Land Registry offices will be required, including some overnight stays.

Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable, however this will not be assessed during the process.

Under HM Land Registry’s hybrid approach to working you will be expected to spend at least 60% of your working time in your contracted home office. You must live within a commutable distance of your chosen office

For more information about the role and the full Person Specification, please see the attached Job Description.

Please note you will be required to work a minimum of 30 hours per week in this post.

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Communicating and Influencing
• Working Together
• Developing Self and Others
• Delivering at Pace

Benefits

Alongside your salary of £45,514, HM Land Registry contributes £13,185 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

#WeAreHMLR

At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.

We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.

• We have integrity – we value honesty, trust and doing the right thing in the right way.
• We drive innovation – we are forward-thinking, embrace change and are continually improving our processes.
• We are professional – we value and grow our knowledge and professional expertise.
• We give assurance – we guarantee our services and provide confidence to the property market.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

To apply, you will need to complete the short application form and copy and paste your CV onto the online application form detailing your qualifications and work history.

Your CV will be assessed against the essential experience criteria detailed in the attached Job Description.

The Personal Statement section (in no more than 750 words) should be used to outline your wider skills and experience for the role and detail how you meet the essential experience criteria listed below: