HR Data & Technology Services Manager (DTA Lab)

Job summary

Can you run a live HR data and tech service while driving smarter ways of working?

Do you enjoy solving problems, working with stakeholders and improving services?

Have you used data and insight to streamline processes and boost user experience?

If so, we’d love to hear from you!

The Data, Technology and AI Lab (DTA Lab) drives data and technology innovation across HR, delivering core services while rapidly prototyping, testing and deploying new solutions, including AI. We explore smarter ways to use HR technology to enhance the employee experience, improve processes and generate high‑quality data that supports confident, informed decision‑making.

As a fast‑paced, forward‑looking team, we improve HR data insights, champion consistent data use and shape a future‑focused technology roadmap with AI at its centre. Working in the Lab means being curious, adaptable and proactive - ready to learn, experiment and grow as technologies and priorities evolve.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at Department for Transport Central - Department for Transport Careers

Job description

HR Data & Technology Services Managers play a central role in the day‑to‑day operation and continuous improvement of HR data and technology services. Working in a live service environment, post‑holders ensure reliable, user‑focused service delivery while identifying opportunities to streamline processes, enhance resilience and improve user experience through data and technology.

The successful candidate will be assigned to the Problem Management specialist area - whilst sharing a core set of responsibilities across the team. The role requires flexibility, curiosity and a commitment to continuous learning as technologies and priorities evolve.

Your responsibilities will include, but aren’t limited to:

• Manage the HR Data & Technology service desk, ensuring high‑quality request handling, access management and routine data checks
• Maintain reliable service delivery, keeping HR systems and data accurate
• Analyse service and performance data to generate insight on user needs and improvement opportunities
• Build strong stakeholder relationships to understand requirements, manage expectations and resolve issues
• Produce clear, high‑quality reports, presentations and data visualisations for varied audiences
• Support system configuration and administration, proactively learning and applying new technologies
• Identify opportunities to simplify, automate and improve processes to drive efficiency

For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

Required experience:

To be successful in this role you will need to have the following experience:

• Experience working in a data, digital and technology or service management environment
• Strong analytical skills, using data to understand problems and improve services
• Ownership, initiative and a problem-solving mindset
• The ability to manage live services, priorities and stakeholders effectively
• Clear communication skills with both technical and non-technical audiences
• Experience of using or a willingness to learn Power BI or similar reporting/visualisation tools
• A commitment to continuous improvement and learning in role

Additional Information

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location. There may be occasions where you are required to attend above the minimum expectation.

Some occasional national travel is required for team away days and in person workshops in Birmingham, Leeds, London, and Swansea, as well as to visit our stakeholders who have a UK-wide presence.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

DfTc does not offer Visa Sponsorship for this role

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Communicating and Influencing
• Making Effective Decisions
• Changing and Improving

We only ask for evidence of these behaviours on your application form:

• Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

• Quality Assurance of Data & Analysis (Working)
• Problem Management (Working)
• Communicating between the technical and non-technical

Benefits

Alongside your salary of £35,663, Department for Transport contributes £10,331 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.