Microsoft 365 Adoption Officer

Job summary

The Microsoft 365 Digital Adoption Officer is responsible for helping colleagues build the skills, confidence and understanding needed to make effective use of Microsoft 365 tools, with a particular focus on Microsoft Copilot, Teams, PowerPoint and Excel. Working closely with individuals and teams across the department, the post holder will deliver training, develop guidance and learning resources, and help colleagues identify opportunities to improve the way they work using digital technologies.

The role acts as a bridge between users and the Digital Tools team, helping colleagues articulate challenges and desired outcomes, using these insights to shape role-based training, learning materials and adoption activities. The Digital Tools team is responsible for the delivery, support and adoption of Microsoft 365 technologies across the department. We provide technical support, guidance and expertise to help colleagues make effective use of tools such as Microsoft 365 Copilot, Teams, SharePoint, Outlook, Excel and PowerPoint. All staff have access to Microsoft 365 Copilot, and the team plays a key role in helping colleagues build the skills and confidence needed to use digital tools effectively, securely and responsibly. Through a combination of technical support, guidance, training and engagement activities, we help colleagues make the most of the technology available to them and identify opportunities to improve ways of working.

This role is ideal for someone who enjoys helping others get the most from technology and is passionate about turning complex topics into practical learning experiences. You'll be equally comfortable delivering a structured training session, facilitating a team workshop, creating guidance materials or providing bitesize training. You'll be naturally curious, enjoy keeping up with developments across Microsoft 365, and be motivated by helping colleagues build confidence and improve the way they work. Most importantly, you'll be someone who can quickly turn new ideas, user feedback and emerging technologies into effective training, guidance and adoption activities that deliver real value.

Job description

• Deliver structured instructor-led training, demonstrations and bite-sized learning sessions on Microsoft 365 technologies.
• Facilitate team teach-ins, workshops and discovery sessions to understand user needs, challenges and opportunities, helping colleagues articulate problems and identify how Microsoft 365 technologies can improve ways of working.
• Design, deliver and continuously improve role-based training, adoption activities and departmental engagement campaigns informed by user feedback, common themes, adoption trends and changing business needs.
• Develop and maintain high-quality training materials, guidance and self-service learning resources.
• Help colleagues adopt new tools and ways of working with confidence, promoting effective and sustainable use of Microsoft 365 technologies.
• Use feedback, adoption insights and engagement with users to continuously improve training materials, learning approaches and support resources, ensuring they remain relevant to departmental needs.
• Stay abreast of developments across Microsoft 365, translating new capabilities into practical guidance and learning opportunities.

Person specification

• At least one year's experience designing and delivering training, engagement or adoption activities that have supported technology adoption or organisational change.
• Ability to explain technical concepts and digital tools clearly and confidently to non-technical audiences.
• Experience supporting users through technology adoption, change or improvements to ways of working, using feedback to adapt and improve learning approaches.
• Strong facilitation and stakeholder engagement skills, with the ability to build effective working relationships across a range of teams.
• Experience creating training materials, guidance, knowledge content or learning resources.
• Good practical knowledge of Microsoft 365 technologies and an understanding of how digital tools can support organisational productivity, collaboration and change.
• Demonstrable curiosity and willingness to continuously learn in a rapidly evolving digital environment

Benefits

Alongside your salary of £44,004, Ministry of Housing, Communities and Local Government contributes £12,747 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• At MHCLG we offer many benefits that range from tailored career pathways and flexible working to MyLifestyle Childcare Voucher and Cycle to Work Schemes. For more information, please click here.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Application and Selection
The application process will be split into 2 stages, testing the following Success Profiles:

Behaviours , Experience

Please ensure your CV does not contain any personally identifiable information.

Note: We do not consider direct CV applications. All applications must be submitted via the provided application link.

Important: Your CV and Cover Letter must be merged into a single document before uploading.

Stage 1: Sift (CV)

Experience: In your CV, please include how you meet the essential experience required.

Most of our campaigns utilise multiple assessors and so it is possible that each of your answers would be viewed by different assessors.

In the event that we receive a large number of applications, we may conduct an initial sift using the lead sift question listed in the advert. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to interview.

Lead sift question (Experience): Describe a time when you designed and delivered training, guidance or learning support that helped users adopt a new technology, process or way of working.

Stage 2: Interview

• Behaviours: Communicating and Influencing, Delivering at Pace, Developing Self and Others, Changing and Improving
• Experience: Experience questions will be based around the essential skills and criteria as listed in the job description.

Candidates will be asked to prepare a 10-minute presentation, further details will be provided on invitation to interview.

Sift and Interview Dates

Sifting is envisaged to take place the week from 6th August 2026.

Interviews are envisaged to take