Soft Services Manager

We are seeking a dedicated and experienced Soft Services Manager to join our dynamic team. In this role, you will be responsible for overseeing the delivery of essential soft services, including cleaning, catering, security, and front-of-house operations. You will ensure that all services are delivered to the highest standards, fostering a safe, clean, and welcoming environment for all stakeholders. Your key duties will include managing vendor relationships, coordinating staffing levels, and ensuring compliance with health and safety regulations. You will also be tasked with developing and implementing service improvement plans to enhance operational efficiency and customer satisfaction.

The ideal candidate will possess excellent leadership skills, with a proven track record in managing teams and driving performance. Strong communication and interpersonal skills are essential, as you will be liaising with various departments and external service providers. You should have a keen eye for detail and be able to identify areas for improvement within service delivery. A degree in Facilities Management or a related field is preferred, along with relevant experience in soft services management. If you are passionate about service excellence and have a proactive approach to problem-solving, we invite you to apply and be part of our commitment to delivering top-quality services.