Salesforce Testing Analyst

Job summary

At Forestry England, as solutions continue to be developed and implemented into an already live environment, there is a role that is key to ensuring that solutions operate in line with the functional requirements and provide an uninterrupted user experience - the Salesforce Test Analyst role.

For this role you must haveexperience in testing Salesforce solutions and be able to plan and execute rigorous testing steps that will enable quality functionality to be made available to the users and community at Forestry England.

Job description

Key responsibilities & accountabilities

• Collaborate with project team (developers, admins, business analysts) to understand requirements and translate to test scenarios.
• Participate in requirement refinement, sprint planning and design review meetings to provide feedback on testing impact and resource requirement.
• Define test scope, strategy and objectives based on business and technical requirements
• Creating detailed tests cases including
▪ Functional/Feature Level
▪ Regression Testing
▪ Negative Testing
▪ End-to-end journey testing
• Facilitate testing sessions with business stakeholders including UAT process introduction, follow up on progress and feedback outcome to appropriate project governance
• Provide testing summaries during UAT phases including progress against planned timeline and highlight of critical issues
• Triage defects identified by business users to ensure validity of defect and add detail to bug tickets
• Work with development teams to escalate defects and guidance on defect findings
• Manage defects through the development lifecycle including post-fix testing
• Undertake additional performance, security and integration testing where appropriate.
• Continue the development of our Automated Testing tool as features and additional test cases are built.
• Run both manual and automated testing (dependent on scenario), capturing results and validate against expected behaviours

Person specification

Skills, knowledge & experience

Essential professional and technical experience

• Relevant and specialist experience in testing Salesforce solutions and functionality, including exposure to Salesforce platform testing tools
• Ability to develop Salesforce specific test scripts and cases
• In depth knowledge and hands-on experience of Salesforce functionality across multiple clouds including:
• Sales Cloud
• Service Cloud
• Ability to plan, facilitate and coordinate testing across teams and groups
• Experience of managing testing and reporting status with detail statistics, using test control frameworks/spreadsheets
• Excellent written and verbal communication skills
• Established user of MS 365, in particular MS Teams and SharePoint
• Great team worker, approachable, with strong organisational, planning and communication skills and the ability to listen and influence
• Ability to work autonomously with a high level of responsibility due to the complexity of the platform
• Use of Jira for development lifecycle

Desirable professional and technical experience

• Ability to facilitate workshops with business subject matter experts
• Use of testing automation tool such as Copado, or Provar
• Experience using formal project management processes

Qualifications

Essential

• Salesforce Certified Platform Administrator

Desirable

• Bachelor's Degree (Maths, Science, or Technology discipline preferred) or equivalent
• Copado Robotic Testing Certified

Benefits

Alongside your salary of £40,388, Forestry Commission contributes £11,700 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to apply…

You will be asked to write a 200 word statement on your relevant experience and career history, along with a personal statement of no more than 500 words. You will be assessed on both during sifting. More details about how to apply are listed on the application form.

You will be assessed on a technical skill and strength based questions during your interview.

The Behaviours being assessed at interview are –

• Communicating & Influencing
• Working Together
• Problem Solving
• Adaptability
• Organisation

Successful candidates will undergo a criminal record check and the government baseline personnel security standard check.

If you require any reasonable adjustments, please email [email removed].

If you're planning to use AI to support your application, please ensure you've read our guidelines here first.

Read more about our application process and working with us on the Forestry England website.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the