Customer Service Co-Ordinator

Worcester, Worcestershire Smart 1 Recruitment Limited Specialist manufacturing and insulation company requires a Customer Service Co-Ordinator to join their expanding team based in Worcester. Previous experience in dealing with customer enquiries is essential to fulfil the role of Customer Service Co-Ordinator. Within this role you will be offered free car parking and competitive pay rates. Offered on a temporary to permanent basis, this role of Customer Service Co-Ordinator is available for immediate start. Duties of Customer Service Co-Ordinator: Customer Service * Be the first point of contact for customer enquiries via phone and email * Manage customer orders and provide updates throughout the process * Resolve delivery, installation, and order-related queries promptly * Liaise with Production, Logistics, Sales, and Installation teams to ensure seamless service * Maintain accurate customer records and documentation * Support the wider customer service team with general administration After Care & Customer Recovery * Take ownership of all post-installation enquiries and remedial cases from start to finish * Coordinate remedial visits, ensuring engineers and installers have the correct information, materials, and tools before attending site * Keep customers informed throughout the resolution process, setting clear expectations and providing regular updates * Manage complaints professionally, restoring customer confidence and ensuring complete satisfaction before closing any case * Track every issue from initial contact through to successful resolution, minimising repeat visits and unnecessary delays * Record root causes for every remedial issue, helping identify trends and opportunities for continuous improvement * Monitor remedial costs and highlight avoidable failures to support improvements across the business Skills and attributes required by Customer Service Co-Ordinator: * Previous experience in a customer service, aftercare, service coordination, or administrative role * Excellent communication and relationship-building skills * Strong organisational skills with the ability to manage multiple priorities * High attention to detail and excellent record-keeping skills Location: Worcester, Worcestershire Hours of work: 9am-5pm (Monday-Friday) Salary: £12.71 per hour Contract: Temporary to permanent Apply today for our Customer Service Co-Ordinator role to avoid disappointment