Customer Account Coordinator

Customer Account & Service Coordinator
Location: Sevenoaks
Salary: £28,000 - £30,000

If you enjoy being the steady, responsive point of contact for customers-and you take pride in getting orders, repairs and updates right-this is a brilliant opportunity. Our Client is hiring for a reputed client to help deliver an end-to-end, high-quality customer experience.

What you will be doing:
* Acting as the dedicated contact for assigned customer accounts, delivering consistently high service levels
* Building and maintaining strong relationships with customers, repair partners and distributors
* Managing customer repair portfolios and spare parts needs from first enquiry through to completion
* Processing and progressing customer orders for customers, distribution partners, authorised repair centres and end users
* Assisting customers to identify and source the correct parts for their equipment
* Monitoring stock availability and proactively communicating delivery delays
* Booking customer equipment into UK and European repair centres, then managing the repair journey through to return
* Liaising with customers on quotations, authorisation, purchase orders and payment arrangements
* Keeping accurate customer records and maintaining documentation
* Processing claims submitted by authorised centres, including validating spare parts claims tied to warranty repairs

What you wll bring:
* Previous experience in customer service, account management, service coordination or internal sales support
* Strong administrative and organisational skills with excellent attention to detail
* Experience managing customer orders and processing documentation accurately
* Excellent written and verbal communication
* Confidence in handling multiple priorities in a fast-paced environment
* Strong problem-solving skills and a relationship-building approach
* Proficiency with Microsoft Office and CRM/ERP systems

If you are customer-focused, organised, and motivated by making things run smoothly for others, we would love to hear from you. Apply now to be considered for this role in Sevenoaks.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.