Receptionist

BSNI are working with Lisburn and Castlereagh City Council to recruit a Receptionist. This role is temporary.

Job title
Receptionist (Scale 3) – Admin & Clerical
Employment type
Temporary
Number of people required
1
Target start date
29 Jul 2026
Duration
12 Weeks

Hours per week
37

Rate
PAYE: £13.69 per hour

Job location
Market Square, Lisburn, Lisburn and Castlereagh, BT28 1AG, United Kingdom

KEY PURPOSE OF THE JOB:

The postholder will be at the forefront of customer services dealing with the public at reception desk and by telephone. The duties will also include operating a computerised booking/cash system, selling shop stock/issuing receipts and maintenance of information databases, directing museum visitors and other users.

The post holder will assume other delegated duties relevant to the post reasonably assigned by the Assistant Museum Services Manager including participation in the interchange of duties/location to cover annual leave/other absences.

KEY DUTIES AND RESPONSIBILITIES

Provision of a full range of receptionist services including dealing with the public in person, by telephone and by email in accordance with the Council’s Customer Care standards. Processing incoming/outgoing mail. Operation of the switchboard ensuring calls are correctly diverted and messages received promptly delivered.
Operation of a computerised booking/cash system including recording, monitoring and reporting to management all relevant information in relation to bookings and visitor numbers/usage. Reconciliation of cash processing lodgements in accordance with Council procedures.
Handling and selling of Museum shop stock, stock control and merchandising. Promotion of Council services and special events and assisting at events as required.
Provision of clerical and administrative support to include word processing, filing and maintenance of records. Maintaining the maintenance contractor log book.
Ensure all Health & Safety legislation, published relevant guidelines and Council Health & Safety policies and procedures are complied with in relation to the services and activities within the facility to provide a safe environment for employees and contractors
To undertake general clerical duties relevant to provide support across the section appropriate to the level of the post.
Note:

The post holder should be aware that the responsibilities and functional areas of the post may be subject to change as a result of organisational change.  The Council therefore reserves the right to change the duties of the post by adding to or amending the range of functional responsibilities.  The post holder will be required to be flexible and adaptable to meet the changing needs and requirements of the organisation.  The hours worked will be based on a shift pattern dictated by operational need.

Essential Criteria

Method of Assessment

Qualifications & Experience

It is essential that applicants have a minimum of:

QUALIFICATIONS

– 5 GCSE passes at grade A-C, NVQ Level 2 in Administration or equivalent.

EXPERIENCE

– A minimum of one years’ experience in a customer service environment or receptionist post.
Where applicants do not hold the qualifications as outlined in 1.1, they must demonstrate a minimum of three years’ experience as outlined in 1.2 above.

A working knowledge of computer packages to include database experience.
Desirable Criteria

Experience in the operation of a computerised booking / cash system.

BEHAVOURAL COMPETENCIES – REFER TO ATTACHED GUIDE ‘COMPETENCY FRAMEWORK FOR LOCAL GOVERNMENT’

The following behavioural competencies have been designated as essential behaviours that should be demonstrated in order to successfully perform this role.  These behaviours will be assessed during the selection process.  Applicants should refer to the attached competency guide.

1.3 – Managing Performance

Sets clear, aligned, high standard performance goals and objectives for self, others and the organisation

Application / Interview
2.2 – Developing our Own Capability

Looks for opportunities to learn and develop in order to deliver and add value to their own role.

Application / Interview

3.3 – Meeting Customer Needs

Establishes the needs of customers and strives to ensure that these are met.

Application / Interview

4.3 – Achieving Results

Takes personal responsibility for making things happen.  Shows motivation and perseverance in overcoming obstacles and achieving results

For further information contact Jessica or Debbie on [phone removed]

BSNI are an acting recruitment agency.