Data Centre Field Engineer Network, Server and Storage

Senior Field Engineer - Server, Networking and Storage experience South East London and surrounding areas Full-time Permanent Up to £40,000pa (depending on experience) + £5000 Car Allowance Our client, who are a channel-only partner for IT third-party maintenance, are looking for a Senior Engineer to join their team. You will be based from home, attending visits at clients' sites, around the London area. Role and responsibilities: • Triaging and resolving customers Server, Storage & Network issues • Take ownership of customer issues and problems that could impact their contractual Service Level Agreement. • To receive, investigate, and respond to technical assistance requests • To be responsible for general fault maintenance calls and the arrangements for parts to be ordered where required • To deal with general support • To be involved with pre-sales technicalities • To participate on regional 24/7 out of Hours Rota where required in line with business needs • To act as 'cover' engineer on Out of Hours when/if • To identify complex problems and review related information to develop and evaluate options and implement solutions • To work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided at all times. • To maintain accurate information through internal systems and documentation and recording customer updates as and when required. • To maintain up to date technical knowledge and expertise in accordance with industry Experience: • Experience in: Server, Storage & Network devices. • Experience with manufacturers such as: IBM, SUN, Cisco, Dell, HP, NetApp, Fujitsu, EMC, and Hitachi are desirable. • Previous experience of working within the IT Maintenance Services Industry. • Experience of providing support to external customers, and IT System Engineers with the ability to provide a professional and reliable service at all times. • Must have strong written and verbal communication skills • Strong organisational skills. • Must be flexible to work outside of core business hours where business needs require. • Ability to plan and prioritise your own workload This is a full-time permanent position Monday - Friday with an on call rota (approx) 1 week in 5 A driving licence is essential for this role The areas covered will include South East London and other surrounding areas. Approximately 1 - 2 calls per day. Successful candidates will be contacted within 7 working days of their applications, should you not hear from us within this time, please assume that your application was unsuccessful.