Desktop Support Engineer

Desktop Support Technician

Location: London (central) and onsite
Day Rate: £230 p/d (Inside IR35)

Role Overview:

Bright Purple is recruiting for a Desktop Support Technician to join a busy IT team supporting end users across a busy corporate office in London. This is a hands-on role where you'll be responsible for installing, configuring and supporting desktop hardware and software, resolving technical issues, building new devices and ensuring users receive a high-quality IT support service. You'll work across a broad range of technologies, supporting both BAU activities and IT projects while maintaining excellent customer service throughout.

Essential Skills:

• Previous experience in a Desktop Support, IT Support or Service Desk role
• Strong knowledge of Windows desktop and laptop support
• Experience troubleshooting hardware, software and peripheral issues
• Experience building, deploying and imaging Windows devices
• Knowledge of Microsoft desktop applications and enterprise software
• Experience supporting printers, email, networking and remote access
• Ability to prioritise and manage incidents through a ticketing system
• Strong troubleshooting and analytical skills
• Excellent communication and customer service skills

Desirable Skills:

• Technical qualification or equivalent commercial experience
• Experience with asset management and hardware lifecycle processes
• Knowledge of Active Directory and endpoint management tools
• Experience supporting Microsoft 365 environments
• Exposure to desktop security, patching and malware protection

Bright Purple is an equal opportunities employer. We welcome applications from candidates of all backgrounds and are committed to creating an inclusive recruitment process.