Client Support Coordinator

Our client in Swindon is currently looking for a Client Services Logistics Coordinator who will be responsible for managing customer orders and ensuring the efficient and accurate coordination of deliveries, both within the UK and internationally.

This will be a permanent role upon successful interview.

The role bridges communication between customers, suppliers, freight partners, and internal teams (sales, warehouse, and administration), ensuring timely, cost-effective, and compliant logistics operations.

Key Duties;

Order & Customer Management

• Receive, process, and confirm customer orders via phone and email.
• Ensure accuracy of order details, prices, and delivery information.
• Maintain professional communication with customers regarding order status, delays, or technical queries.
• Liaise with the Sales team where clarification or technical checks are required before confirming orders.

Transport & Logistics Coordination

• Organise and schedule shipments for both UK and international deliveries using approved freight partners.
• Liaise with suppliers, carriers, and freight forwarders to obtain quotes, confirm bookings, and monitor progress.
• Track shipments and communicate any potential delays or delivery issues promptly.
• Prepare and check all shipping documentation (invoices, packing lists, bills of lading, customs forms).
• Ensure compliance with UK and international customs requirements.

Inventory & Warehouse Liaison

• Work closely with the Warehouse and Operations team to coordinate stock availability and dispatch schedules.
• Support warehouse colleagues as required with documentation, labelling, or occasional FLT operations to meet tight dispatch deadlines.
• Assist in maintaining accurate stock records through the Sage 50 system and Excel tracking sheets.

Cost & Reporting

• Monitor and record transport and logistics costs.
• Identify cost-saving opportunities where appropriate.
• Prepare regular reports on shipping activity, delivery performance, and supplier reliability

Communication & Collaboration

• Maintain close communication with Sales, Technical, and Administration teams to ensure smooth order flow.
• Proactively share relevant updates with customers and colleagues to avoid confusion or duplication.
• Escalate unusual customer requests or potential errors to management before acting.

Health, Safety, and Compliance

• Follow all company Health & Safety policies while in the office or warehouse.
• Ensure that transport and packaging documentation meets our client’s quality and safety standards.

Requirements;

• Excellent communication and customer service skills.
• Strong organisational and time-management abilities.
• Attention to detail and accuracy in documentation.
• Ability to prioritise tasks and work under time pressure.
• Familiarity with Sage 50 (or similar ERP system), Excel, and Outlook.
• Understanding of UK and international freight regulations.
• Problem-solving mindset and willingness to seek guidance when unsure.

Shift;

• Monday to Friday
• 08:00AM – 16:30PM or 09:00AM to 17:30PM

Pay;

• £25,000 – £30,000 Per annum

If you are interested in this position, please apply today, or contact our Swindon branch on [phone removed] for further information.

Aligra have been established since 2007 and have since implemented supply partnerships with a number of the UK’s leading logistics companies. Whilst we work across all industries, we specialise in recruitment and talent management for the Automotive & Engineering, Driving & Industrial, Hospitality and Professional & Executive sectors