Service Modernisation Manager

Hillingdon Council is recruiting two Service Modernisation Managers to lead transformation across our Housing Needs and Homelessness service. These are critical roles at the heart of change - driving service improvement, strengthening performance and delivering the new operating model. You will play a key role in modernisation, improving efficiency and delivering MTFS outcomes. Design the future. Deliver change. Improve outcomes. About the opportunity
We are recruiting two roles with distinct focus areas:

Service Modernisation (Operations & Systems)

• Lead operational performance improvement and service redesign
• Map and streamline processes and develop consistent procedures
• Support IT configuration and system improvements
• Embed new ways of working across the service

Procurement & Commissioning

• Lead procurement and mobilisation of key contracts
• Develop services for single homelessness, rough sleeping and youth pathways
• Work with partners to strengthen provision and outcomes
• Ensure value for money and effective delivery

Both roles will:

• Drive delivery of modernisation and MTFS workstreams
• Work closely with operational teams and senior leaders
• Use data and insight to identify risks and improvements
• Deliver change at pace in a high-demand environment

Why these roles matters
These roles will shape how the service works.
You will:

• Improve performance and efficiency
• Deliver new processes, systems and services
• Strengthen housing pathways and provision
• Support cost control and MTFS delivery
• Improve outcomes for residents

Who we’re looking for
We are looking for driven professionals who can deliver change and results.
You will bring:

• Experience in service transformation, improvement or commissioning
• Strong project delivery and problem-solving skills
• Ability to influence and work across teams
• A track record of delivering measurable outcomes

We want people who:

• Take ownership and deliver
• Focus on outcomes and efficiency
• Work collaboratively across services and partners
• Thrive in fast-paced environments

What you can expect

• A high-impact role delivering real change
• Opportunity to shape service design and delivery
• A central role in modernisation and MTFS delivery
• Supportive leadership and development opportunities
• Flexible and modern working arrangements

Why Hillingdon? We are a stable, ambitious council investing in services and leadership to deliver better outcomes for residents.
Interested? If you’re ready to lead change, deliver improvement and make a difference, we want to hear from you. For an informal discussion, please contact [email removed]. Please note that this is a fixed-term opportunity ending on 31st March 2028.

Benefits

We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.  Here’s a comprehensive overview of the fantastic benefits we provide: 

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff. 
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.  
• Trade Union Membership – The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership.

Equity, Diversity and Inclusion Statement
At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly. 
 
The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities. 
 
Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success. 
 
Recruitment Information
Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis. 

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.  

Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.  

In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre-employment screening: 

• Enhanced DBS Check
• 2 years of Referencing 

Please note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised. 

It may be necessary due to a high volume of applications to close this role early. We therefore