Customer Service Advisor

Customer Service Advisor Location: Yaxley, Peterborough (Lakeside Office - PE7 8RG) Contract: 12 weeks initially (potential to go permanent) Pay: £13.45 per hour Hours: Monday to Friday, 9am - 5pm (37.5 hours per week) Parking available on siteMorson Edge are recruiting on behalf of Severn Trent Services for an exciting opportunity to join a newly established customer service function supporting Aqualytix. This is a great opportunity to be part of a growing team from the outset, helping to build and shape a new customer service centre while developing your skills across both front-end and back-end systems. The RoleAs a Customer Service Advisor, you will act as the first point of contact for customers, managing enquiries from initial contact through to resolution. You will begin in a front-end customer-facing role, with the opportunity to receive training on back-end systems as the role develops. Key Responsibilities
Responding to customer enquiries via phone and email in a professional and timely mannerMaking outbound calls to gather feedback on service deliveryManaging customer queries through to resolution, escalating where necessaryMaintaining accurate records of customer interactions using CRM systemsSupporting invoicing and ensuring customers are billed accurately and on timeMonitoring and maintaining customer account healthCollaborating with internal teams to ensure high levels of service deliverySupporting the sales team with quotes and account reviews when required
About YouWe are looking for candidates who:
Have a minimum of 3 years' experience in a customer service environment (call centre or service-based role preferred)Are confident handling customer queries and complaintsHave strong written and verbal communication skillsAre comfortable using Microsoft Office and CRM systemsCan work independently and manage their workload effectivelyWork well as part of a team
Experience within the water industry would be advantageous but is not essential. What You'll Get
Full training provided (1-2 weeks depending on experience)Opportunity to grow with the role as the team expandsPotential for hybrid working in the future, based on performanceThe chance to join a business at an early stage of developmentInterview ProcessOne-stage, on-site interviewImmediate start available