Appointment Setter
Pertemps · Shirley, West Midlands
Appointment Setter at Pertemps, based in Shirley, West Midlands, paying £12.71 per hour. This is a permanent role with hybrid working.
- Salary
- £12.71 per hour
- Location
- Shirley, West Midlands · Hybrid
- Contract
- Permanent
- Posted
- 1 week ago
- Closes
- 20 Aug 2026
- Sector
- Customer Advisor
44% below the typical rate for customer advisor
Reference 221103516
About the role
Appointment Setter- Hybrid Role
Based- Solihull
Hours- 25 hours per week
Salary- £12.71 with bonus incentives for over achieving
Temp-Perm
About the role:
Our client is looking for a motivated and customer-focused Outbound Appointment Setter to join the team. In this role, you'll contact warm leads who have previously expressed an interest in hearing care, building rapport with customers, understanding their needs, and booking appointments for free hearing assessments.
Key Responsibilities
Performance Expectations
Desirable Experience
About You
Based- Solihull
Hours- 25 hours per week
Salary- £12.71 with bonus incentives for over achieving
Temp-Perm
About the role:
Our client is looking for a motivated and customer-focused Outbound Appointment Setter to join the team. In this role, you'll contact warm leads who have previously expressed an interest in hearing care, building rapport with customers, understanding their needs, and booking appointments for free hearing assessments.
Key Responsibilities
- Contact warm leads by telephone to discuss their hearing care enquiries.
- Build trust and rapport quickly to create positive customer experiences.
- Identify customer needs through effective questioning and active listening.
- Confidently overcome objections and encourage customers to book a free hearing assessment.
- Accurately record all customer interactions using CRM systems.
- Meet agreed productivity, quality and compliance standards.
- Deliver professional, empathetic customer service on every call.
- Manage your workload effectively while working independently from home.
Performance Expectations
- Make around 40-50 quality outbound calls per hour.
- Book an average of 2 appointments per hour.
- Maintain excellent customer service standards and accurate CRM records.
- Consistently achieve agreed productivity, quality and attendance targets.
Desirable Experience
- Previous experience working from home.
- Appointment-setting experience.
- Contact centre experience within a performance-driven environment.
- Experience speaking with older customers or working within a healthcare setting.
About You
- Resilient and motivated, even when faced with rejection.
- Comfortable working in a target-focused environment.
- Empathetic, patient and professional, particularly when speaking with older customers.
- Calm under pressure and open to feedback and coaching.
- Accountable for their own performance and committed to continuous improvement.
Reference: 221103516 · Posted 1 week ago · Closes 20 Aug 2026 · Listed via Pertemps
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