Administrative Officer

Job Title: Administration Officer - Passport production and enquires
Location: Southport, Merseyside PR8 2HH
Salary: £14.92 per hour

Are you passionate about delivering outstanding customer service and making a real difference? Our client, a reputable government organisation, is hiring for a Customer Service Advisor to support passport application enquiries in Southport. This is a fantastic opportunity to join a dedicated team committed to providing accurate, compassionate, and professional assistance to the public.

What you'll be doing:
* Handling all telephone and email enquiries related to passport applications within set service timescales.
* Providing expert advice on complex nationality, eligibility, and procedural questions to safeguard the customer experience.
* Developing and maintaining knowledge of relevant legislation, policies, and security guidelines.
* Investigating and following up on customer queries using available systems and tools.
* Working effectively within a fast-paced, team-oriented environment to meet targets and improve processes.
* Contributing to continuous service improvement and supporting colleagues across operational areas.
* Upholding HM Passport Office values through authentic, compassionate, and professional interactions.
* Ensuring compliance with all policies and procedures, including security clearance requirements.

What you'll bring:
* A genuine passion for delivering excellent customer service and resolving queries efficiently.
* Strong listening and questioning skills to understand customer needs and expectations.
* Excellent written and verbal communication skills.
* Confidence in managing challenging situations with professionalism.
* Flexibility to adapt to a variety of multi-skilled duties.
* Proficiency in Microsoft Office packages.
* Hold a valid UK passport and have resided in the UK for more than three years.
* Willingness to undergo security clearance (DBS + CTC).

This role involves no annual leave during the initial five-week training period. Successful candidates will be supported through the clearance process. Brook Street is proud to support the Armed Forces Covenant and guarantees interviews to veterans and spouses/partners of military personnel who meet the essential criteria.

If you're ready to contribute to a vital service and enjoy working in a supportive environment, apply now!

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.