Technical Service Head - EMEA (mandarin speaking)

Opportunity for a mandarin speaking professional to join a global leading solar Inverter & BESS manufacturing company as Regional Service Head EMEA . Title: Regional Technical Service Head - EMEA 欧洲区技术负责人 Industry: Solar Inverter, BESS EV Charger Primary Location: Germany with domestic and international travel including to HQ in China Employment Type: Full-time How you´ll help us: As a Regional Service Head EMEA: Develop the local business plan and do resource planning in line with the global strategy to achieve growth objectives Implement and operate processes according to service levels and service objectives Coaches and develops the service and support teams (skills, processes, ensure teamwork/integration, KPIs) Formulate and implement actions necessary within the service business to achieve the annual budget targets and KPI Create, develop and sustain a culture of team spirit, accountability, motivation and result orientation, recruiting talent with these behaviors Target the primary and large accounts and take personal responsibility to create opportunities within those accounts to increase customer satisfaction Successful Manager of change (e.g. implementation of HQ service process topics, like new systems, tools and processes) Take responsibility for Service Partner management and maintenance Implement the action in EMEA of the key customer escalation Join key meetings as local TS Service representative Take responsibility for technical support as well as the performance management to local partners of repair & maintenance Your background and skills: Bachelor or above degrees, preferably in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines. Previous experience in a leadership position. Fluent in Mandarin and English. Knowledge of the technical requirements for PV inverter, energy storage systems, EV chargers in the distribution and/or utility scale segments. Ability to lead and focused in a dynamic, fast-paced environment Ideally 10 years in operative service for electro-mechanical b2b products, Prior work experience in a PV related industry is not a necessity but will be an advantage Your attributes: Self-motivated and performance driven Excellent interpersonal and communication skills Proactive, dynamic, solution and customer oriented Leadership of across regions, to coaches and develops the team What we offer: Giving you the unique opportunity to be part of a spirited and diverse team of passionate experts that work together within an exceptionally open-minded environment Assisting you in to develop, personally and professionally, to grow internally within an international environment which leverages your abilities, skills and expertise Providing you the unique opportunity to be part of an ambitious, energetic and rapidly growing team with flat hierarchies, fast decision making and strong opportunities to successfully cultivate your long-term path within the renewable energy industry