Senior Infrastructure Engineer - Database Administrator

Job summary

The Office for National Statistics (ONS) is the UK’s largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime and migration.

We are looking for an experienced Senior Infrastructure Engineer - Database Administrator to join our Database team working within our Corporate IT & Services Division, with strong background and skills in SQL to undertake support, change management and project activities for Business-critical SQL based services. To ensure the production environments are supported and managed proactively, and that maintenance work is planned and scheduled around Business activity.

Actively identifying areas for improvement for services supported. Proactive in documenting and sharing knowledge, enhancing the capability within the team and working collaboratively.

Job description

As a Senior Infrastructure Engineer you will build, manage, and support the infrastructure services that underpin all internal user services and services for an organisation.

Defining, building, bringing into service, operating, supporting, performance monitoring, continually improving and decommissioning Infrastructure services (SaaS, IaaS, and PaaS), products and platforms to serve a variety of user needs.

For the services, products and platforms supported:

• Managing incidents, requests, changes and problems.
• Managing the configuration, availability, security, capacity, performance, and cost.
• Engage in continuous improvement activities.
• Managing all aspects of the lifecycle of assets from acquisition through to disposal to include CMDB updates.

Maximising the use of tools and technologies to deliver operational excellence. Actively participate in the Infrastructure Engineering Community of Practice, identifying good practices operations can adopt and sharing experiences. Sharing knowledge of tools and techniques and collaborating to improve the capability of the team. Ensuring the team has a situational awareness of what each other is working on and how this relates to organisational strategies and user needs. Maintains an understanding of Agile methodology and applies an agile mindset to all aspects of their work, utilising an iterative method and flexible approach to enable rapid delivery.

Responsibilities

• Proactively manage and monitor production database instances, ensuring that the databases relied on by Business-critical systems are available for use and performant.
• Manage the databases used by pre-production and test systems, ensuring that these reflect live, and that any necessary work to support project delivery is undertaken in a timely manner.
• Ensure that assigned Service Requests are fulfilled in a timely manner and that customers are sent notification when work is complete.
• Manage database patching and upgrade cycles, ensuring that work to deploy these is planned around business activity, and interruption to service is minimised.
• Own and resolve assigned Incidents, ensuring that effective communication with customers is maintained throughout and business impact is understood and minimised.
• Take a lead technical role in the management of major incidents ensuring that the incident is managed and communicated effectively.
• Ensure that assigned Service Requests are fulfilled in a timely manner and that customers are updated and notified when work is complete.
• Document processes, procedures and review documents written by other team members, providing feedback where required.
• Participate in project and design workshops and meetings providing SQL technical knowledge to add value to the project.
• Follow agreed change management processes in order to implement new or changed services, ensuring that changes are communicated in advance of their planned implementation date.

Person specification

Essential Criteria:

• Information Security (Working) - Use information security practices and available security controls to contribute to protecting solutions and services.
• Ownership and Initiative (Working) - Own a problem until a new owner has been found or the problem has been mitigated or resolved.
• Troubleshooting and problem resolution (Practitioner) - Break a problem down into its component parts to identify and diagnose root causes. Troubleshoot and identify problems across different technology capabilities.
• Technical Understanding (Practitioner) - Show a thorough understanding of the technical concepts required for the role, and can explain how these fit into the wider technical landscape.
• Service focus (Practitioner) - Take inputs from various sources and use these to guide the design, development, delivery and operation of a service. You always look to continually improve and get the best out of services you support.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

• Information Security
• Ownership and Initiative
• Troubleshooting and problem resolution
• Technical Understanding

Benefits

Alongside your salary of £44,050, Office for National Statistics contributes £12,761 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our valued colleagues across the organisation.

Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that our careers site will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.

Inclusion & Accessibility

At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader we’re committed to ensuring that all candidates are treated fairly throughout the recruitment process.

As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.

If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where pla