Operations Manager

Operations Manager Location: Kent Salary: £Base + Excellent Benefits An exciting opportunity has arisen for an experienced Operations Manager to join a well-established business, taking responsibility for the delivery and performance of its national service operations. This is a senior leadership role where you'll oversee day-to-day operations, lead multi-disciplinary service teams, drive operational excellence, and ensure exceptional customer service while maintaining compliance and financial performance. Key responsibilities: • Lead and develop Service Managers, Supervisors, Coordinators and technical teams • Drive operational performance, service quality and continuous improvement • Monitor KPIs, budgets and resource planning to maximise efficiency • Build strong relationships with customers and internal stakeholders • Manage operational risk, compliance and health & safety • Produce operational reports and identify opportunities to improve performance We're looking for someone with: • Proven Operations Management or Service Delivery from the elevator or escalator sector • Strong leadership and people management skills • Commercial awareness with budget management experience • Excellent communication, organisation and problem-solving abilities • Experience improving processes and driving operational performance What's on offer: • Competitive salary • 28 days' holiday plus bank holidays • Career progression and ongoing professional development • A senior leadership position with genuine influence across the business • A collaborative culture focused on continuous improvement If you're an experienced Operations Manager looking to lead a high-performing engineering services function, we'd love to hear from you. Apply today for a confidential discussion. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and x@nagrecruitment We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.