Scheme Coordinator - Putney

Duties and Responsibilities: • Reports to the Branch Registered Manager. • Ensuring all staff working in the Extra Care Scheme know their roles and attendance requirements. • To ensure that the company priority of a re-abling, outcome-focused ethos is always communicated. • Ensure all support plans and risk assessments are person centered and reviewed regularly. • Ensure all supervisions and spot checks are completed and up to date. • Ensure rotas are covered, and cover shifts if there is no other alternative. • Participate in the On Call of the service, including holding a work phone. • To provide ‘hands on’ care and support as and when required • Liaising with the Housing Providers manager on site to ensure a coordinated approach is working for the customer. • Communicating effectively internally and externally in writing. • To ensure that all necessary computerised and manual records are up to date and compliant. • Implementation of complaints procedure. • Ongoing liaison with all clients, customers / relatives, social workers and any other external agencies. • Providing a range of operational, managerial and administrative support for the development and ongoing existence of the Residents’ Committee at the scheme. • Preparation of regular company reports as needed. • Ensure training needs of all staff working in the scheme are communicated to the training team effectively. • Ensuring to maintain the training Matrix, both E-learning and face to face. • Ensuring all staff who are outstanding training or due to expire is communicated to the training team and put onto the training diary. • To undertake regular risk assessments, staff spot checks, and reviews with customers • To attend relevant training as and when required • Ensuring information is up to date, maintaining Health and Safety records and provide practical and emotional support to all staff and customers when required. • Ensure all folders maintained in the office are up to date and compliant, I.E the complaint folder, incident forms and time sheets etc. • Assist in the recruitment process by conducting initial enquiries, interview and gathering of documents etc. • Manage and assist the senior support workers with medication and medication returns • Audits of Mar charts and Log sheets • Assisting Employee’s with their Training, I.E online courses and completion of the care certificate booklet. Personal Attributes: • Reliable and hard working • Flexible and good time management • Ability to show warmth and compassion • Ability to build and maintain rapports • Ability to cope well under pressure • Ability to cope with change in a fast paced environment Qualifications: • Knowledge of service provision in the care profession • Effective in all forms of communication • Experience of working with a customer focused business • Confident in decision making • To have or be working towards a diploma level in Health and Social Care or equivalent • Experience of working in a care or residential setting with suitable length of experience and qualification. • Completed the Care Certificate Key Competencies: • To be able to plan, allocate and evaluate the workload of all staff. • To understand and implement legislation and regulations relevant to care and support staff and user groups. • To be able to maintain and communicate administrative systems. • To be able to select and effectively supervise all care staff working in sheltered accommodation. • To be able to arrange the implementation of induction and other relevant training programs, and to identify and communicate on-going training needs. • To be able to establish and maintain effective positive working relationships. • To be able to maintain good assessment and review procedures within a re-abling framework which become the foundation for appropriate care and support plans for all customers living in the Extra Care Scheme. • To be able to ensure that appropriate kinds of re-abling interventions take place to meet the customer’s needs and requirements. • To liaise with other agencies involved with the Extra Care Scheme and with the residents to ensure the provision of integrated services. • To have a good working knowledge of Health and Safety and confident in its communication.