Maintenance Technician

As a Maintenance Operative, you will play a vital role in maintaining the quality and safety of our resident buildings, ensuring a comfortable and secure living environment for our residents. In this role, you'll take on a variety of responsibilities, including: • Reactive Maintenance • Scheduled Maintenance • General upkeep You will collaborate closely with the customer support team to ensure residents have a pleasant experience, by delivering excellent customer service. Key Responsibilities Maintenance • Day-to-day management of reactive and preventative maintenance. • Identifying and rectifying resident maintenance issues, e.g. unblocking sinks and showers, 'making good' damaged paintwork. • Ensuring a secure, comfortable, and safe environment. Taking pride in the appearance of the property. • Carrying out checks and building walks, logging all observations on a company iPad. • Inspecting the risers, communal areas, the powerhouse, and the plant room. Supporting Residents • Working with colleagues from the Customer and Night Teams to achieve the best results and solutions for residents, 24/7. • Respectful of people's privacy and personal information - full training on all aspects of GDPR is provided. • Providing excellent customer service. • Learning about the different processes used to keep residents and colleagues safe. Being Part of the Team • Working with the Maintenance Manager/Supervisor to ensure maintenance records and property documentation files are accurate and up to date. • Joining in and speaking up, making a constructive contribution at monthly team meetings. • Supporting the onboarding of new colleagues into the team, answering questions and sharing knowledge. • Carrying out specific training to help develop new skills, including full training on bespoke IT resident reporting systems and processes. • Dealing with issues or incidents and calling the emergency services when needed. • Assisting on-site contractors to ensure completion of work and maintenance of health and safety procedures. • Understanding the importance of Health & Safety and Fire Safety in all that you do, and reporting anything that is not safe. About You Warm and Welcoming - Understands that excellent maintenance is also great customer service - ensuring residents feel safe, comfortable, and cared for. Friendly and Engaging Communicator - You love meeting new people, making them feel at home, and ensuring they have a positive experience. A Great Listener - You're patient, empathetic, and attentive to the needs and concerns of others. Caring with a Positive Attitude - You bring a can-do mindset and a genuine desire to help those around you. Resident-Focused - You take pride in helping residents settle in and enjoy their time with us, always going the extra mile to improve their experience. Solution-Oriented - You have good common sense and identify and resolve issues quickly and efficiently. Calm Under Pressure - You stay composed and professional even when things get busy or unexpected issues arise. Handy Person - You have experience with painting and decorating along with fixing minor repairs. Your Terms • Salary up to £35,105 per year. • Working hours: 37.5 hours per week / 7.5 hours per day, 5 days over 7, including bank holidays and weekends. Rota'd between 7:30-20:00. • Uniform provided. • An enhanced DBS check will be required, as the role involves providing living accommodation for residents under 18, in line with safeguarding commitments. Our Benefits • 28 days annual leave • Travel to work loan • Recruitment bounty • Cycle to work loan • Company pension contributions: 7% • Eyecare vouchers • Life assurance • Social events • Annual opinion survey • Access to discounted retailers • Employee Assistance Programme • Long service awards • Training & development • Discounted gym membership • Health & wellbeing programme • Discretionary annual bonus for managerial roles