Service Advisor

Bristol City Centre Location
£27,000 - £31,000

Brook Street are currently recruiting on behalf of our automotive client for a Service Advisor to join their busy and customer-focused team in Bristol.

This is a fantastic opportunity for someone with strong customer service experience who enjoys working in a fast-paced environment and takes pride in delivering an exceptional customer experience.

About the Role

As a Service Advisor, you will be the first point of contact for customers requiring vehicle servicing and repairs. You'll play a key role in ensuring a smooth customer journey from initial enquiry through to completion, providing clear communication and outstanding service at every stage.

Key Responsibilities

• Acting as the main point of contact for customers, delivering a friendly and professional service
• Managing vehicle bookings for servicing, maintenance, and repairs
• Liaising with the workshop team to ensure efficient workflow and timely updates
• Clearly explaining any work required, providing transparent advice and solutions
• Preparing and managing job cards, invoices, and related administrative tasks
• Maintaining accurate customer and vehicle records
• Identifying opportunities to recommend additional services where appropriate
• Ensuring a high standard of organisation and attention to detail across all tasks

What We're Looking For

• Previous experience in a customer service or automotive environment (Service Advisor experience desirable)
• Excellent communication skills with the ability to explain technical information clearly
• Strong organisational skills and the ability to multitask in a busy setting
• Confident using IT systems and digital tools
• A proactive and customer-focused approach
• High attention to detail and accuracy
• Full UK driving licence (essential)

Working Hours

• Monday to Friday: 8:00am - 6:00pm (1-hour lunch)
• Saturdays on a rota: 8:30am - 2:30pm

What's in it for You?

• Competitive salary of £27,000 - £31,000
• 22 days annual leave plus bank holidays (increasing with service)
• Company pension scheme
• Employee discount and benefits schemes
• Well being support services
• Health-related benefits including eye care and seasonal vaccinations

Additional Information

• You must have the right to work in the UK
• Driving licence checks will be carried out as part of the recruitment process

If you're passionate about delivering excellent customer service and want to be part of a supportive and dynamic team, we'd love to hear from you.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.