Court Support Officer

Join Our Client's Team as a Part-Time Court Support Assistant in Warrington

Are you passionate about supporting justice and making a difference in people's lives? Our client, a reputable organisation within the HMCTS, is hiring for a dedicated Court Support Assistant to join their team in Warrington. This is a fantastic opportunity to contribute to the smooth running of court operations while working in a supportive and professional environment.

What you'll be doing:
* Undertaking administrative tasks to prepare for, facilitate, and conclude various hearings.
* Providing clear, helpful information to users and stakeholders via face-to-face, telephone, and written communication, including those with complex needs.
* Using HMCTS service scripts and knowledge articles to guide users to relevant services.
* Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating case management systems.
* Identifying risks related to HMCTS buildings and informing the Senior Person on Site as needed.
* Processing case files with accuracy, ensuring secure data handling and compliance with retention policies.
* Managing jury service tasks such as selection, deferrals, attendance tracking, and expense processing.
* Assisting with scheduling and listing to optimise judicial time and respond to urgent matters.
* Providing judicial support, including diary management and administrative assistance.
* Supporting enforcement activities like financial assessments and fine collection.
* Contributing to health and safety procedures, including facility checks and safety governance.

What you'll bring:
* Strong customer service skills with the ability to communicate clearly and empathetically.
* Excellent organisational skills and attention to detail.
* Ability to follow procedures and work efficiently under pressure.
* Good IT skills, including data entry and case management.
* A proactive approach to problem-solving and risk awareness.
* Flexibility to work 22 hours per week over three days, including potential Saturdays.

Ideal candidates will also have:
* Experience in administrative support or customer service roles.
* Knowledge of court or legal environments is desirable but not essential.
* A commitment to maintaining confidentiality and data security.

This role offers a pay rate of £12.86 per hour, with a contract until March 2027. If you're looking to contribute to a vital public service and enjoy a varied, meaningful role, we encourage you to apply today!

Location: Warrington
Hours: 22 hours per week over 3 days (may include Saturdays)
Contract: Until March 2027

Take the next step in your career and support the justice system-apply now!

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.