Hire Desk Controller

Role: Hire Controller
Salary- Up to 33.5k DOE
Location: Slough
Hours: Monday- Friday 7:30am – 5:00pm
Contract: Temp to Perm

We’re excited to be recruiting for a Hire Controller to join a busy and fast-paced operation. This is a great opportunity for someone who enjoys a varied role, taking ownership, and working as part of a supportive team. The ideal candidate will have good knowledge of tools and/or plant hire equipment along with warm and friendly customer service skills.

Key Responsibilities:

• Responding to emails and customer queries along with answering incoming telephone calls.
• Managing inbound hire and sales enquiries, completing transactions accurately and in a timely manner
• Providing a high level of customer service, both over the phone and serving customers at the trade counter
• Carrying out general administrative duties
• Developing strong product knowledge to effectively support customers
• Ability to prioritise and manage multiple tasks and deadlines effectively in a fast-paced environment

 

Skills & Experience Required:

• Proven previous experience in a Customer Service role, ideally handling inbound order or sales enquiries
• Ability to successfully complete transactions while ensuring customer satisfaction
• Previous experience in the hire or construction industry is essential
• Strong communication skills, including the ability to negotiate and build relationships
• Confident using initiative and judgment to make decisions in line with company policies and pricing structures
• A collaborative team player with a flexible and adaptable approach
• Strong organisational skills with excellent attention to detail
• Commitment to continuous improvement and enhancing service levels
• Good computer literacy, including MS Office, with a willingness to learn new systems

 If you come from a tool or plant hire background and are looking for your next opportunity, we’d love to hear from you, apply now!