Front of House Administrator

Are you someone who loves meeting people, thrives in a busy environment, and takes pride in delivering outstanding customer service?

We’re looking for a friendly, organised and proactive Front of House Administrator to join a well-established, market-leading estate agency in Guildford. This is a varied role where you’ll become the face of the office, ensuring every client, visitor and colleague receives a warm, professional welcome while supporting a busy lettings team behind the scenes.

As the first point of contact for everyone who visits the office, you’ll be responsible for creating an exceptional first impression. Whether it’s greeting prospective tenants and landlords, assisting contractors collecting keys, handling deliveries, or helping with general enquiries, you’ll ensure everything runs smoothly.

Alongside your front-of-house responsibilities, you’ll also support the lettings team with administration, including:

• Assisting with lettings progression
• Chasing client paperwork, including terms of business and Land Registry documents
• Keeping office window displays up to date and well presented
• Managing incoming calls and emails
• General administrative support to the wider office

No two days are the same, so you’ll need to be comfortable juggling multiple priorities while maintaining a calm, professional and welcoming approach.

We’re more interested in attitude than a specific background. If you’re naturally personable, enjoy helping people and can stay organised in a busy environment, we’d love to hear from you.

You will need:

• Previous experience in a front-of-house, reception, customer service or administrative role
• Excellent communication skills, both written and verbal
• A confident and professional telephone manner
• Strong Microsoft Office skills
• Excellent organisational and time management skills
• The ability to prioritise a busy workload and remain calm under pressure
• A proactive, positive and team-focused attitude

What’s on offer?

• £30,000 – £32,000 salary
• Extensive benefits package including pension, healthcare, discounted gym membership, life assurance and more
• Monday to Friday, 9:00am-6:00pm office based
• Join a successful, friendly and professional team
• Varied role with plenty of interaction and responsibility

If you’re someone who enjoys being busy, loves meeting people and takes pride in delivering first-class customer service, we’d love to hear from you.

Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C’s and Privacy Policy which can be found at doveandhawk.co.uk